ServiceNow Platform Architect

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. 

Your Key Responsibilities

• Define and govern the overall architecture, strategy, and roadmap for the ServiceNow platform, ensuring alignment with enterprise architecture and business strategy.
• Ensure platform scalability, security, performance, and compliance with organizational standards and regulatory requirements. 
• Establish and enforce platform best practices, technical governance, and upgrade strategies. 
• Oversee platform health through monitoring, performance tuning, and capacity planning. 
• Evaluate and recommend new ServiceNow features, modules, technologies, and integrations to drive continuous improvement. 
• Provide technical leadership and define standards for platform customizations, integrations, and solution design. 
• Lead platform-level change management, communication, and user adoption initiatives for releases and enhancements. 
• Collaborate closely with business and IT stakeholders to align platform capabilities with organizational needs.
• Conduct security reviews, vulnerability management, and ensure adherence to data governance policies. 
• Define, track, and report key platform KPIs such as performance, adoption, and usability. 
• Maintain comprehensive documentation including architecture diagrams, integration mappings, and technical standards. 
• Support platform lifecycle management, including release planning, upgrades, and continuous optimization. 
• Work closely with security, compliance, data governance, and development teams to ensure consistent platform alignment. 

Your Qualifications

• University degree in informatics, computer science, or a related field, or alternative training with relevant professional experience. 
• Minimum 5 years of total IT experience, with at least 3 years of relevant ServiceNow platform experience in architectural or administrative roles. 
• Deep expertise in ServiceNow platform architecture, including governance, scalability, and security. 
• Strong knowledge of ServiceNow integrations, data modeling, and instance management. 
• Experience in defining platform strategies, roadmaps, and governance models in large organizations. 
• Proven experience in platform upgrades, performance optimization, and health monitoring. 
• Familiarity with enterprise architecture frameworks (e.g., TOGAF) and aligning platform capabilities with business objectives. 
• Experience with ITIL, Agile methodologies, and project management practices. 
• Strong communication and stakeholder management skills, with the ability to influence business and IT leadership. 
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, SPM is highly beneficial. 
• Experience with at least one public cloud platform (AWS, Azure, or GCP) is a plus. 
• Fluent in English, spoken and written, German is a plus. 
• Strong leadership skills with the ability to drive platform adoption and continuous improvement. 
• Commitment to continuous learning and staying up to date with ServiceNow innovations and industry trends. 
• Relevant certifications such as ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and ITIL Foundation are highly desirable.

Our Offering

• Onboarding & Integration: we help you settle in quickly through our onboarding program and a team that supports you;
• Health & Life Insurance: we provide private health plans and life insurance, so you can have peace of mind;
• Discounts: enjoy discounts from our partners on activities, trainings, goods etc.;
• Bookster Subscription: are you a passionate reader? Then you can borrow your favorite books from the Bookster Library;
• Professional Development: with our variety of projects and teams, you'll be able to learn new skills, develop and shape the career path that fits you best;
• Bonuses: performance bonuses reward your achievements, and thorough referral bonuses we thank you for helping our team grow;
• Gift for Special Occasions: celebrate Easter, 8th of March or the Winter Holiday;
• Vacation Days: we truly believe in long-term partnerships, and we’re committed to supporting your well-being with a generous vacation policy from the start of your journey with us;
• Meal Tickets: we’re happy to offer meal tickets as part of your everyday benefits, helping make your lunch breaks more enjoyable;
• Flexibility: you can balance your work and personal life with arrangements tailored to your job and responsibilities.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

www.schaeffler.com/careers