OPERATIONS LIAISON

OPERATIONS LIAISON 

Contract Type: 3 months determined period, with the possibility of undetermined afterwards Type of Work: Full-Time 

Location: Brasov, hybrid work 

Work Schedule: 

● Monday - Thursday = 15:00 - 00:00 

● Friday = 16:00 - 22:00 

Compensation: 3500 - 5000 RON net monthly, based on skills and experience 

THE PURPOSE OF YOUR JOB 

● Meet consistently in person with the call center department, as well as the people handling referral sources for the project 

● Gather quantitative and qualitative data from the teams and our online referral sources on what leads, customers and our team are saying and doing 

● Generate data-driven reports to improve the marketing and customer experience efforts ● Work along and report to US Marketing Director weekly with data analysis on trends, changes, questions, etc. and provide a well thought out, data-driven approach on what we can do to improve ● Keep up to date on what health insurances we accept and let Marketing know of any changes to adjust to our website 

● Ensure full cohesion between scripts used by the Call Center in Romania and our US Front Desk teams at all locations 

● Ensure compliance with HIPAA regulations and maintain patient confidentiality 

WHAT MAKES YOU A GOOD FIT 

● Must speak and write English fluently 

● Excellent organizational skills with the ability to multitask and prioritize tasks effectively ● Exceptional attention to detail and accuracy of data 

● Strong data analysis skills with ability to communicate data in a written and spoken way ● Strong interpersonal skills with the ability to communicate effectively with Romanian and US stakeholders 

● Strong computer skills, including proficiency in Microsoft Office Suite