IT Support Specialist

IT Support Specialist

Department: IT 

Contract: Permanent 

Type of work: Full-time 

Location: Remote or hybrid 

Schedule: Monday to Thursday: 15:00 – 00:00, Friday: 16:00 – 22:00 EEST Salary: 4.000 – 5.500 RON net monthly, depending on your skills and  experience 

Reports to: Chief Technology Officer 

Summary 

As the IT Support Specialist you'll be exploring all corners of our digital landscape. You'll be involved in providing technical support to our team, collaborating with our experienced tech professionals to optimize our processes, and contributing to the development and implementation of automation solutions. 

What you'll do 

• Provide remote technical support to our colleagues and partners via email and chat 

• Coordinate with other team members on more complex cases • Provide software support for internal tools, helping colleagues get the  most out of our systems 

• Troubleshoot basic hardware issues, arranging repairs or replacements  when necessary

• Pull data and generate automated reports to support team insights and  decision-making 

• Own larger projects, where you have the freedom to try out new things  and make a difference 

• Install software on colleagues' PCs as needed 

• Track and maintain an overview of software licenses 

What we're looking for 

• Previous experience in end-user technical support 

• Strong problem-solving skills with experience in software and basic  hardware support 

• Excellent logic and deduction abilities 

• Self-organization and time management skills 

• Comfortable working with data in tools like Google Sheets or Excel • Proactive approach with a focus on quality and efficiency • Strong English skills, both written and spoken 

Nice to have 

• Familiarity with CRM and automation tools 

• Previous experience with VoIP systems or working in a call center  environment 

Who you are 

• Passionate about technology with a genuine enthusiasm for staying  updated on industry trends 

• Eager for continuous learning, actively seeking out opportunities to  acquire new skills 

• Demonstrates curiosity and creativity, approaching problem-solving with  an innovative mindset 

• Logical thinker with strong analytical skills 

• Positive and solution-oriented mindset

• Flexible and adaptable, able to thrive in a fast-paced work environment 

What we offer 

• Competitive salary — 4.000 – 5.500 RON net monthly 

• Private medical insurance 

• Professional development opportunities, backed by an annual training  budget 

• Employee well-being programs 

• Team building events