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Contact Center Officer with German
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Poziții disponibile: 10 poziții
325
0
FULL-TIME
The Operations for West Europe Region department acts like a contact center for all our direct and indirect customers located in Germany, overseeing Order-to-Cash functions.
The activities and tasks are a mix between inbound and outbound calls, and data management.
Transition: Participate to the knowledge transfer and interact appropriately with trainers and other contact persons of the local organization
Query Management:
- Receive incoming calls, analyze, and send tickets to all responsible processes
- Handle questions or complaints from clients and third parties
- Open, monitor and close tickets for all questions and requests received, using internal ticketing tools
- Monitor requests in progress
- Outbound calls to clarify situation or to inform third parties about logistic problems or updates
- Record and maintain data related to the day’s workload such as delivery confirmations, mechanical breakdowns, customer requests and all updates incurred
- Receive and prepare work documents
- In case of a low number of incoming calls, focus and attention will be orientated to back-office activities, including: Order management, Pricing & Contract Management, Credit Limits Control, Billing/Invoicing, Support credit notes.
The profile of our future colleague includes:
- Great communication skills, both written and verbal
- Mandatory advanced level of German language (B2+/C1)
- Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
- Equivalent knowledge and experience using ERP systems (SAP preferential)
- Client support/customer service experience
- Focus on customer satisfaction
- Detailed oriented and problem-solving skills
- Ability to work efficiently in a fast-paced, process-driven environment
- Ability to learn fast and adapt easily
- Openness to travel in Germany or to Timisoara for training purposes (costs covered by the company)
Salary & benefits:
- Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
- Meal tickets in value of 20 RON
- Home office - Flexible work from home policy. Employees living >50 km from Timisoara have permanent work from home
- Medical subscription (Allianz Tiriac)
- Annual Performance bonus – based on your performance, your bonus may reach or exceed 1 monthly salary gross
- Holiday bonus
- 13th Salary
- Referral bonus for each candidate recommended who will become our colleague
- Life events celebration - In case of marriage, child birth or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
- Additional bonuses - We offer you 150 RON for Christmas and for Easter, Children`s day and 8th of March
- Eyeglasses discount
- Growing number of vacation days - Work-life balance is essential for us, therefore we offer you extra days covering your previous working experience, as per Romanian law. We start with 24 days/year
- Professional Development - Great opportunities to develop yourself within the company
- Bookster - the road to self-improvement is also paved with books
Contact Center Officer with German
Linde Global Services Romania SRL
- Sibiu
- Oradea
- Timișoara
- Târgu Mureș
- Arad
- Brașov
- Satu Mare