Collections Officer

The Operations for West Europe Region department act like a contact center for all our direct and indirect customers located in Germany, overseeing Order-to-Cash functions.

The activities and tasks are a mix between inbound and outbound calls, and data management.

Key transition and operational processes:

Transition: Participate to the knowledge transfer and interact appropriately with trainers and other contact persons of the local organization

Query Management:

• Receive incoming calls, analyze, raise and log new queries
• Handle questions or complaints from clients and third parties
• Open, monitor and close tickets for all questions and requests received, using internal ticketing tools
• Outbound calls to clarify situation or to inform clients about different topics

Collections, Dunning & External Debt Collection:

• Conduct client’s reminder actions, according to internal flow
• Process customer requests to be excluded from dunning/ external debt collection, approve and perform exclusion
• Perform actions regarding collection, dunning and external debt collection in CIM/ SAP system
• Process reports and error logs
• Re-direct tickets from customers to external suppliers
• Extract, analyze and process reports

Support Credit Notes:

• Analyze and process deviations between invoices and credit notes
• Investigate and communicate with the customers potential deviations, and perform corrections into the systems

Insolvency:

• Extract, analyze and report insolvency cases to Finance department
• Prepare insolvency documentation, obtain and perform approvals according to internal matrix

Key abilities & competencies required:

·         Great communication skills, both written and verbal

·         Mandatory advanced level of German language (B2+/C1)

·         Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)

·         Equivalent knowledge and experience using ERP systems (SAP preferential)

·         Client support/customer service experience

·         Focus on customer satisfaction

·         Detailed oriented and problem-solving skills

·         Ability to learn fast and adapt easily

·         Openness to travel in Germany or to Timisoara for training purposes (costs covered by the company)

Salary & benefits:

• Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
• Meal tickets in value of 20 RON
• Home office 
• Private medical subscription (Allianz)
• Annual Performance bonus 
• Holiday bonus
• 13th salary
• Referral bonus for each candidate recommended who will become our colleague
• Life events celebration - In case of marriage, childbirth, or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
• Additional bonuses - We offer you 150 RON for Christmas and for Easter, Children`s day and 8th of March
• Eyeglasses discount 
• Growing number of vacation days à We start with 24 days/year
• Professional Development - Great opportunities to develop yourself within the company
• Bookster - the road to self-improvement is also paved with books