Incident Manager

Role Overview

Manage and coordinate IT incidents end-to-end, ensuring fast resolution, minimal business impact, and clear stakeholder communication.

Key Responsibilities

• Receive, assess, and prioritize incidents (impact & urgency)
• Perform initial diagnosis and apply quick fixes where possible
• Route and escalate tickets to relevant teams
• Ensure clear communication with users and stakeholders
• Monitor SLA compliance and track incidents to resolution
• Document incidents, solutions, and improvements

Key Requirements

• Experience with ITSM tools (e.g., Jira Service Desk)
• Strong analytical and problem-solving skills
• Knowledge of incident management (ITIL is a plus)
• Familiarity with systems like SAP, Salesforce, or similar
• Strong communication skills and ability to work under pressure

Your benefits:

• Private health insurance, to support your well-being and peace of mind
• Easter and Christmas bonuses, bringing extra joy during the holidays
• Meal vouchers worth 30 RON, so you can enjoy tasty breaks
• Hybrid working schedule, with the option to work both from the office and from home 
• Exclusive access to the 7Card platform, helping you stay active and energized

If this opportunity has caught your interest, we’d like to hear from you!   

Send your CV to: recrutare-dialog@eon.com

E.ON Dialog S.R.L.

E.ON Dialog is part of the E.ON Energie Germany group and has been operating on the Romanian market since 2018.

Over 750 colleagues currently work in E.ON Dialog centers across Romania, located in Sibiu, Mediaș, Sebeș, and Sighișoara, within the Customer Service, Energy Services, and IT – Data and Business Operations departments.

We encourage you to learn more about our company and the activities we are involved in by visiting our social media pages:

• Facebook: https://m.facebook.com/eondialog
• Instagram: https://www.instagram.com (@eon.dialog)
• LinkedIn: https://www.linkedin.com/company/e-on-dialog