EOC Engineer Level I

Role Statement

1. Act as EOC engineer and provides technical support across EMEA region.

2. Service Technical Support, incidents and case handling for Vertiv Products.

Key Duties

- Alarms handling & field force management;

- Configuration of DC systems, Thermal equipment, UPS’s, modems & routers, PDU’s;

- Field Engineering: UPS, Thermal Systems and DC Systems - commissioning, maintenance work and emergency call out; with the assistance of an EOC III or EOC IV engineer;

- Integration and supervising of energy and thermal systems in advanced monitoring platforms;

- Intermediate between end customer, channel, distributors and internal departments to ensure the high service level promised;

- Perform remote battery test and battery status reports;

- Performs tests in EOC Lab with the assistance of a EOC II or EOC III engineer based on different scenarios to resolve customer incidents and prepare the related documentation;

- Prepare periodically reports for customers (Network audits);

- Provide remote software support for monitoring platforms;

- Provide remote technical support for customers or subcontractors to resolve incidents;

- Register, monitor and documents all solving process of a request, including all decisions until the final solution;

- Other duties;

Job Requirements

• School Background:

- Student or graduate in one of the following fields: Electrical Engineering, Electronics, Telecommunications, Mechanical and Building Services;

• Language skills:

- Good written and spoken English with knowledge of the main technical language/words used in the relevant product application business;

• Technical / Functional skills:

- Good knowledge in MS Office;

- Good analytical skills, flexible, opened minded and team player;

- Basic knowledge in UPS’s, DC Systems; Cooling Systems are an advantage;

- General knowledge of telecom fundamentals (devices, services & products, network protocols) will

be considered an advantage;

• Attitudes:

- Ability to deal with all levels of internal and external interfaces;

- Flexibility and capability to work with potentially critical situations and stress;

- Drive and self-motivation;

- Customer oriented;

- Excellent communication skills;

• Travelling:

- availability to travel about 10% of the time;

Working program:

• 3 shifts and weekends + legal holidays;

• Availability to stay on guard the rest of the day from home (Rota process every two-three weeks);

Notes

The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties and requirements may be included at the discretion of the department manager.