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Enterprise Monitoring Backup Engineer

Poziții disponibile: 3 poziții
IT & Software
Veeam Software

Your tasks will include:

  • Handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
  • Fortifying client relationships focused on 100\% customer satisfaction;
  • Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
  • Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers;
  • Performing troubleshooting and analysis, including log file investigation.

What we expect from you:

  • Fluent English (reading/writing/speaking);
  • Advanced user or administrative level with the following areas: Windows OS 2012(r2)/2016/2019;
  • Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);
  • SQL Server Administration and Maintenance;
  • Previous experience or good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V;

What will be considered a plus:

  • Microsoft Exchange server administration
  • PowerShell scripting
  • Database engines (SQL/Oracle): working with databases and maintaining them
  • Deep log analysis
  • Wireshark (tcpdump)
  • Application performance analysis.

We offer:

  • Benefit from excellent rewards & competitive compensation;
  • Welcome bonus in the amount of 2 monthly gross salaries;
  • Premium private health insurance modules for you and your children;
  • Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
  • Meal vouchers;
  • Create your own benefits package including access to more than 5000 choices;
  • Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
  • Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
  • International environment with culturally diverse atmosphere and exposure to large projects.
  • Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee in our office.

Enterprise Monitoring Backup Engineer
Veeam Software

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