Handling new cases according to the Veeam
Service Level Agreement (SLA); providing initial support, diagnosing
problems and determining the need for escalation;
Fortifying client relationships focused on
100\% customer satisfaction;
Documenting all customer interactions
(emails, calls, etc.) accurately and within SLA in our CRM tool;
Ensuring proper and consistent
communication of issue status to customers, sales representatives and
senior engineers;
Performing troubleshooting and analysis,
including log file investigation.
What we expect from you:
Fluent English (reading/writing/speaking);
Advanced user or administrative level with
the following areas: Windows OS 2012(r2)/2016/2019;
Practical
knowledge of TCP/IP (OS, firewalls configuration) and
networking configuration/troubleshooting (NAT, ports, DHCP, DNS);
SQL Server
Administration and Maintenance;
Previous experience or good understanding
of virtualization technologies: VMware ESX(i), Microsoft Hyper-V;
What
will be considered a plus:
Microsoft Exchange
server administration
PowerShell
scripting
Database engines
(SQL/Oracle): working with databases and maintaining them
Deep log analysis
Wireshark
(tcpdump)
Application
performance analysis.
We offer:
Benefit from excellent rewards &
competitive compensation;
Welcome bonus in the
amount of 2 monthly gross salaries;
Premium private health insurance modules
for you and your children;
Personal time off plan to reward your
loyalty, and additional 24 working hours for volunteering activities;
Meal vouchers;
Create your own benefits package including
access to more than 5000 choices;
Grow your career with ongoing training
programs, online learning platforms, Bookster, and many other programs
helping you to develop your knowledge and skills set;
Feel Veeamazing with our wellness program,
company-sponsored activities & organized team sports;
International environment with culturally
diverse atmosphere and exposure to large projects.
Enjoy modern facilities & free
refreshments like snacks, fruit, and delicious coffee in our office.