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Veeam Backup for Cloud & Service Providers Engineer

Poziții disponibile: 8 poziții
IT & Software
Veeam Software

Your tasks will include:

  • Handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
  • Fortifying client relationships focused on 100\% customer satisfaction;
  • Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
  • Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers;
  • Performing troubleshooting and analysis, including log file investigation.

What we expect from you:

  • Fluent English (reading/writing/speaking);
  • Good knowledge of Windows Server OS and systems administration;
  • Good knowledge of TCP/IP;
  • Good knowledge of Microsoft SQL;
  • Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN;
  • Experience in troubleshooting will be a plus;
  • Demonstrate analytical and problem solving skills;
  • Ability to quickly learn, understand and explain technical information;
  • Ability and desire to take ownership of client issues through resolution;
  • Excellent time management skills;
  • Ability to work in a fast-paced environment

We offer:

  • Benefit from excellent rewards & competitive compensation;
  • Welcome bonus in the amount of 2 monthly gross salaries;
  • Premium private health insurance modules for you and your children;
  • Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
  • Meal vouchers;
  • Create your own benefits package including access to more than 5000 choices;
  • Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
  • Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
  • International environment with culturally diverse atmosphere and exposure to large projects.
  • Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee in the office.
Veeam Backup for Cloud & Service Providers Engineer
Veeam Software

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