Veeam Backup for Cloud & Service Providers Engineer

Your tasks will include:

• Handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
• Fortifying client relationships focused on 100\% customer satisfaction;
• Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
• Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers;
• Performing troubleshooting and analysis, including log file investigation.

What we expect from you:

• Fluent English (reading/writing/speaking);
• Good knowledge of Windows Server OS and systems administration;
• Good knowledge of TCP/IP;
• Good knowledge of Microsoft SQL;
• Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN;
• Experience in troubleshooting will be a plus;
• Demonstrate analytical and problem solving skills;
• Ability to quickly learn, understand and explain technical information;
• Ability and desire to take ownership of client issues through resolution;
• Excellent time management skills;
• Ability to work in a fast-paced environment

We offer:

• Benefit from excellent rewards & competitive compensation;
• Welcome bonus in the amount of 2 monthly gross salaries;
• Premium private health insurance modules for you and your children;
• Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
• Meal vouchers;
• Create your own benefits package including access to more than 5000 choices;
• Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
• Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
• International environment with culturally diverse atmosphere and exposure to large projects.
• Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee in the office.