Delivery Supervisor -Bucharest

What to Expect

As Delivery Supervisor, you will lead and inspire a team of dedicated Delivery Advisors responsible for ensuring an exceptional delivery experience for our customers. You will play a pivotal role in managing day-to-day operations, setting performance goals, fostering team growth, and collaborating cross-functionally to ensure seamless delivery processes.

As this is a new team we are looking for someone who has experience leading a customer center operation and thrives in setting up new processes, KPIs/PIs and keeps on improving these.

Team Leadership and Development

• Provide strong leadership, mentorship, and guidance to a team of Delivery Advisors
•  Set clear performance expectations, communicate goals, and motivate the team to achieve and exceed targets
• Foster a collaborative and positive team culture that encourages innovation, continuous improvement, and customer-centric thinking
• Conduct regular one-on-one meetings, performance reviews, and career development discussions with team members

Delivery Process Optimization

• Oversee the end-to-end delivery process for Tesla vehicles, ensuring that all vehicles are delivered on time and in perfect condition
• Collaborate with logistics, operations, and sales teams to optimize delivery scheduling, vehicle readiness, and customer communication
• Identify bottlenecks, inefficiencies, and areas for process improvement, implementing solutions to enhance the overall delivery experience

Customer Experience Excellence

• Uphold Tesla's commitment to providing an outstanding customer experience throughout the vehicle delivery proces
• Handle escalated customer issues and concerns, demonstrating empathy and problem-solving skills to resolve issues in a timely manne
• Collaborate with Customer Service teams to gather feedback, identify trends, and implement improvements to enhance the overall customer journey

Data Analysis and Reporting

• Utilize data-driven insights to monitor team performance, track key performance indicators (KPIs), and identify opportunities for performance enhancement
• Generate regular reports and presentations to communicate team achievements, challenges, and improvement initiatives to upper management

Cross-Functional Collaboration

• Collaborate closely with various internal stakeholders, including Sales, Service, Logistics, and Operations teams, to ensure a seamless end-to-end delivery experience
• Participate in regular meetings and cross-functional projects to align strategies, share best practices, and contribute to company-wide initiatives

• Experience: For this role you will have strong leadership experience and understanding of the business and products as well as proven experience in coaching and mentoring sales or operational functions. In addition, you have an entrepreneurial and analytical mindset with very good knowledge of the local market 
• Language skills: You have strong communication skills and are business fluent in Romanian and have a good command of English  
• Authorized: You have a valid work permit and have held a valid driving license for at least 2 years 
• Analytical mindset with the ability to derive insights from data and make informed decisions
• Proficiency in using software tools for data analysis, reporting, and team collaboration
• Flexibility: You are also willing to support in the evenings and at weekends 
• Tesla mission: You are passionate about the Tesla mission

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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