Customer Care with Hungarian - Remote

REQUIRED SKILLS AND EXPERIENCE:

Proficiency in both Romanian and Hungarian

Previous experience in Customer Service preferred

Impeccable communication skills

A calm, cool and level-headed attitude in every situation

Excellent self-organizing skills

A pro-active approach and willingness to work on own initiative

Ability to work under pressure, in order to achieve deadlines and KPI’s

Ability to adapt to a continuously changing environment and procedures

Knowledge оf Microsoft Office Pack (Word, Excel)

YOUR DAILY TASKS:

Respоnd efficiеntly аnd еffectivеly to аll custоmеrs&rsquо; enquiriеs within given timеscаlеs

Dеvеlop and mаintаin a full tеchnicаl knowledgе of thе client’s products and services

Deal with all correspondence as requested/required

Accurately log all calls and in line with procedures

Responsibly maintain and update all job-related administrative forms

Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

OUR BENEFITS PACKAGE:

Paid professional technical training

Monthly performance-based bonuses

20 RON/day meal tickets

Private medical insurance

A well-defined career path with many opportunities to grow in different directions

SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.