Service Desk EMEA Intern English and French

We are looking for a Service Desk interns to join our Service Desk EMEA team from Cluj-Napoca!

• Location: Cluj-Napoca
• Way of working: fully onsite
• Duration: 3 months; 6 hours/day
• Deadline for applications: April 21
• Approximate start date: July 7

If your profile is a fit, you'll be contacted by our Talent Acquisition team beginning April 22.

We are hiring a Service Desk intern to support our run-the-business activities in EMEA region. As a Service Desk agent your role is to be the first point of contact for any incoming IT related issues our colleagues throughout the organization are facing and provide specific solutions according to our IT policies in place.

Who You Are: You are a proactive and communicative individual with a passion for helping others. You have strong interpersonal skills and are fluent in English and either French or German. Your problem-solving abilities and customer-oriented approach make you an asset to any team.

Minimum Qualifications:

• High School Diploma.
• Good level of English, both written and spoken.
• Good level of French.
• Interpersonal and communication skills for interaction with internal and external clients.

Desired Skills and Experience:

• University studies in a relevant field are preferred.
• Customer orientation with strong listening skills.
• Team player and results-oriented.

What You Will Be Doing:

• Create or manage tickets addressed to the Service Desk team to find solutions for issues/incidents or address them to other teams as soon as possible.
• Assign or change the priority code according to an agreed priority list.
• Update cases and requests in the centralized incident management system, including software product installation and configuration, account management, and consultancy for customers/users.
• Investigate, diagnose, research, and where possible, resolve incidents/requests from customers/users using all available resources, consult with colleagues, or coordinate/expedite and redirect tickets to other competent teams.
• Attend meetings and training sessions.

Your Future Team: 

Our Service Desk team currently consists of 8 agents supporting the EMEA region. The team includes fluent French, German, and English speakers with diverse educational and cultural backgrounds and professional experience.

Benefits

At Steelcase, we care about our employees and we want to recognize their efforts through a significant package of benefits which includes fixed and flexible benefits (20400 RON gross per employee/year).

Flexible benefits budget that can be spent on any of the following options:

• Reimbursement of your outside country vacation up to 7500 RON/year and vacation vouchers for Internal tourism.
• Trainings and accreditation in accordance with your job description.
• Reimbursement for public transportation or fuel.
• Meal tickets.
• Private pension.
• Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June.
• Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.).
• Sports discounts for gyms, spa & relax, sport equipment and articles... and others.

Fixed benefits:

• 25-30 days of annual leave (depending on your seniority)
• Healthcare Subscription at Regina Maria: Expert Complete package
• Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON
• Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON/year
• Financial support for special life events
• Work anniversary and birthday kits
• Learning & Development opportunities via LinkedIn Learning, internal trainings etc.
• Office perks: well-being initiatives
• A hybrid model of work and flexible program.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us: 

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. 

What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.