Service Desk Internships

Poziții disponibile: 2 poziții

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FULL-TIME

Shared Services

Cluj-Napoca

www.steelcase.com

We are looking for 2 Service Desk interns to join our Service Desk EMEA and North Americas team from Cluj-Napoca, for 3 months!

Deadline for the application: 12th of April

The candidates who will be selected will be contacted in the following 2 weeks after the deadline.

We are hiring 2 Service Desk interns to support our run-the-business activities in EMEA or NA region. As a Service Desk agent your role is to be the first point of contact for any incoming IT related issues our colleagues throughout the organization are facing, and provide specific solutions according to our IT policies in place.

What You Will Be Doing:

Create tickets based on requests addressed to the Service Desk team, to find a solution for the issues/incidents, addressing them as soon as possible.
Assign or change the priority code according to an agreed priority list.
Update cases and requests in the centralized incident management system. These requests may be, but are not limited to: software product installation and configuration, account management in various computing systems, consultancy for customers / users, etc.
Investigate, diagnose, research and where possible, resolve incidents / requests from customers/users, using all available resources (i.e. knowledge base, online resources, etc.), consult with colleagues or coordinate / expedite and redirect tickets to other competent teams.

Your Future Team:

Our ServiceDesk team currently consists of 17 agents supporting the Americas and the EMEA region. The team consists of fluent German, English and French speakers as well as native Spanish speakers and with a diverse educational and cultural background and professional experience.

Who You Are:

Required Skills and Competencies

Minimum education: high school diploma. University studies in a relevant field are preferred.
Interpersonal and communication skills for interaction with internal and external clients.
Good level of English, both written and spoken.
For the Service Desk EMEA team, French or German skills would be required.

Preferred Skills and Competencies

University studies in a relevant field are preferred.
Customer orientation with listening skills. Team player and results oriented.

Benefits

At Steelcase, we care about our employees and we want to recognize their efforts through a significant package of benefits which includes fixed and flexible benefits (18.590 RON gross per employee/year).

Flexible benefits budget that can be spent on any of the following options:

Reimbursement of your outside country vacation up to 6000 RON/year and vacation vouchers for Internal tourism
Trainings and accreditation in accordance with your job description
Reimbursement for public transportation or fuel
Meal tickets
Private pension
Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June
Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.)
Sports discounts for gyms, spa & relax, sport equipment and articles... and others.

Fixed benefits:

25-30 days of annual leave (depending on your seniority)
Healthcare Subscription at Regina Maria: Expert Complete package
Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON
Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON/year
Financial support for special life events
Work anniversary and birthday kits
Learning & Development opportunities via Udemy, LinkedIn Learning, internal trainings etc.
Office perks: well-being initiatives
A hybrid model of work and flexible program.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Our Approach to Hybrid Work:

At Steelcase, we have always believed that the office is our best place to work. Our workplace is designed to foster collaboration and engagement, providing employees with a space to do meaningful work that drives results. Levels of flexibility vary by role and team, and employees and their leader need to align on expectations of flexibility.

What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.

If you’re interested in Steelcase, but this isn’t the right time or role, join our [Talent Community HERE] to be updated on future openings in your area(s) of expertise.

Service Desk Internships

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