Application Support Specialist with French

Technical Scope

The Software (EasyComS) is designed as a client-server system.

It contains an SQL database, third-party software such as graphic product configurator, report engine, electronic document management, web services supporting electronic Data interchanges.

The Software is running on standard Microsoft Operating systems: Windows Server 2008 or higher, Terminal server and/or Citrix.

Functional Scope

Software functions support international trades: currencies, languages for editing commercial and logistic documents in 32 languages and retailer’s organizations (Salesforce, sales managers, order managers, logistics specialists, finance teams).

It also supports master data management, quote processing, sales order management from procurement, deliveries to customer billing and accountability (Accounts Receivable - Accounts payable).

Geographical Scope

The geographical scope of users is Europe, Middle-East and Africa (EMEA) region.

Steelcase develops and provides a Sales and logistics management system to its dealers and subsidiaries in EMEA; there are more than 150 system instances and 1 200 users.

What You Will Be Doing:

Functional support

• Provide functional assistance on day-to-day calls
• Provide functional assistance on projects requiring customization, changes and training
• Provide trainings on business processes
• Assistance during integration and migration projects
• Creation and maintenance of procedures

Technical support

• System configuration and settings
• Tests and validation of software releases
• Test of new catalogue installations
• Software license administration
• Report customization

Who You Are:

• You are customer-oriented (ability to listen)
• You have good interpersonal skills both with internal and external customers
• You have analytical skills (ability to analyze and synthesize)
• Teamwork (team spirit), managing time and workload effectively

Qualifications:

• 0-2 years of previous experience
• General knowledge of PC’s and Windows servers
• A good level of English and French is mandatory

Benefits

At Steelcase, we care about our employees and we want to recognize their effort through a significant package of benefits which includes fixed and flexible benefits (18.590 RON gross per employee/year).

Flexible benefits budget that can be spent on any of the following options:

• Reimbursement of your outside country vacation up to 4.500 RON/year and vacation vouchers for Internal tourism
• Trainings and accreditation in accordance with your job description
• Reimbursement for public transportation or fuel
• Work from Home financial support (160 RON/month)
• Meal tickets
• Private pension
• Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June
• Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.)
• Sports discounts for gyms, spa & relax, sport equipment and articles... and others.

Fixed benefits:

• 25-30 days of annual leave (depending on your seniority)
• Healthcare Subscription at Regina Maria: Expert Complete package
• Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON
• Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON/year
• Financial support for special life events
• Work anniversary and birthday kits
• Learning & Development opportunities via Udemy, EdX, internal trainings etc.
• Office perks: fruits & goodies in the office & well-being initiatives
• A hybrid model of work and flexible program.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Who We Are:

Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more.

We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly-traded company with fiscal year 2021 revenue of $2.6 billion.

What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.