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AR & Collection Agent - French

Poziții disponibile: O poziție
205
0
FULL-TIME
Shared Services
SNC-Lavalin Romania

We are currently looking for an enthusiastic AR & Collection Agent.


Responsibilities

  • Accurate execution of collection-related tasks and working procedures
  • Perform root cause analysis, identify issues/gaps, provide resolutions and client account reconciliations
  • Constantly communicate with clients in the assigned portfolio, project teams and other FSSC departments
  • Identify areas where process/system improvements are needed
  • Share knowledge by contributing to the creation/update of team procedures and documentation.
  • Extract the bank statement for the previous day
  • Check that for each payment received a corresponding remittance advice has been provided
  • Apply each payment using the Oracle platform from the bank statement to the correct customer account based on the details provided by the client
  • Contact the corresponding departments requesting missing information regarding unidentified payments from the bank statement
  • Constantly collaborate with all departments involved in the Order to Cash process to make sure that an accurate customer account is maintained
  • Achieve and sustain best practices, quality and efficiency within a strong internal control framework
  • Consistently meet compliance measures and achieve service delivery standards


Required

  • Written and oral command of French and English
  • Excellent communication skills and customer service oriented
  • Good knowledge of Microsoft Office Suite
  • Strong deep analytical and problem-solving skills
  • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
  • Works to completion and result-oriented


Preferred

  • Experience in the credit & collections field, customer service
  • Knowledge of Order-to-Cash process
  • Basic knowledge of Oracle or another ERP system
  • University Degree in Economics/Business
  • Relevant work experience in a shared service/service center


Our offer towards work-life balance

  • Remote work
  • Direct contract with SNC-Lavalin
  • Motivational financial package & flexible benefits
  • Easter and Christmas bonuses
  • Performance bonus
  • Free French language classes
  • French allowance
  • Employees Wellness Program
  • Additional paid sick days per year without requiring a medical certificate
  • Learning and Development programs, Career opportunities
  • Team activities, virtual team-building events, Fun@Work
  • Open and dynamic work environment
  • Flexible working schedule – organized in 3 shifts Monday to Friday (weekly rotation): 09:00-18:00 & 10:00 - 19:00 & 13:00-22:00*

*6 mandatory evening shifts per month

AR & Collection Agent - French
SNC-Lavalin Romania

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