AR & Collection Agent - French

We are currently looking for an enthusiastic AR & Collection Agent.

Responsibilities

• Accurate execution of collection-related tasks and working procedures
• Perform root cause analysis, identify issues/gaps, provide resolutions and client account reconciliations
• Constantly communicate with clients in the assigned portfolio, project teams and other FSSC departments
• Identify areas where process/system improvements are needed
• Share knowledge by contributing to the creation/update of team procedures and documentation.
• Extract the bank statement for the previous day
• Check that for each payment received a corresponding remittance advice has been provided
• Apply each payment using the Oracle platform from the bank statement to the correct customer account based on the details provided by the client
• Contact the corresponding departments requesting missing information regarding unidentified payments from the bank statement
• Constantly collaborate with all departments involved in the Order to Cash process to make sure that an accurate customer account is maintained
• Achieve and sustain best practices, quality and efficiency within a strong internal control framework
• Consistently meet compliance measures and achieve service delivery standards

Required

• Written and oral command of French and English
• Excellent communication skills and customer service oriented
• Good knowledge of Microsoft Office Suite
• Strong deep analytical and problem-solving skills
• Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
• Works to completion and result-oriented

Preferred

• Experience in the credit & collections field, customer service
• Knowledge of Order-to-Cash process
• Basic knowledge of Oracle or another ERP system
• University Degree in Economics/Business
• Relevant work experience in a shared service/service center

Our offer towards work-life balance

• Remote work
• Direct contract with SNC-Lavalin
• Motivational financial package & flexible benefits
• Easter and Christmas bonuses
• Performance bonus
• Free French language classes
• French allowance
• Employees Wellness Program
• Additional paid sick days per year without requiring a medical certificate
• Learning and Development programs, Career opportunities
• Team activities, virtual team-building events, Fun@Work
• Open and dynamic work environment
• Flexible working schedule – organized in 3 shifts Monday to Friday (weekly rotation): 09:00-18:00 & 10:00 - 19:00 & 13:00-22:00*

*6 mandatory evening shifts per month