Senior Specialist Network DDI

Your Key Responsibilities

• IT Consulting
  •    Global capacity forecast including amount of planned / unplanned provisioning and requests
  •    Calculate technical requirements for new systems or expansions
  •    Consulting of internal customers and solution definition based on product and service portfolio
  •    Create and process sizing requests (GTS Procurement) for lifecycles and/or expansions
  •    Support Demand Management Process for global services and products
  •    Participate in relevant projects regarding services and products
   
  IT Testing
  •    Analyze and test new technologies as input for IT System Architecture
   
  IT Change Mgmt.
  •    Plan and implement firmware updates (create the support matrix, coordinate actions of local administrators, GTS infrastructure teams and vendors)
  •    Participate in design of global strategies, concepts, processes and service improvements based on operational experiences
   
  IT Asset & Configuration Mgmt
  •    Ensure quality of global asset, configuration and inventory information
   
   IT Operations
  •    Day-by-day operating of IT systems
  •    Ensure and continuously improve reliability and availability of IT-Systems for the Schaeffler Group
  •    Monitor, analyze and resolve performance issues
  •    Install and configure IT systems, software, firmware, etc.
  •    Document administrative tasks
  •    Reporting of service quality, availability, reliability, compliance and security
  •    Health Monitoring of IT Systems to proactively avoid errors
  •    Check and ensure compliance of IT systems according to the Schaeffler standards
  •    Create reports with MS Reporting Services
  •    Reporting of all relevant activities and tasks
   
  IT Incident & Problem Mgmt
  •    Incident and problem handling within the Global Team and the local administrators
  •    2nd & 3rd Level support together with local administrators in case of errors
  •    Coordinate troubleshooting processes internally and with vendors (Support Calls and Escalation)
   
  IT User Training
  •    Create, update, communicate global service and product documentations

Your Qualifications

•    Education: Fluent English skills (verbal and written), intercultural knowledge, good communication skills verbal and written
•    Experience: Operational administration experience, Project coordination experiences
•    Special skills: Coordination of troubleshooting processes for complex problems in collaboration with different external vendors and internal interfaces, open-minded, targeted, business thinking, customer-focused, team-player
•    Product / Vendor Skills: Deep knowledge of Dell (e.g. Dell PowerEdge) and HP (e.g. HP ProLiant) server components, Red Hat Enterprise Linux, CentOS and Nokia VitalQIP.