Front Office Manager

Job Description

Main duties:

• Ensuring that staff is appropriately attired and that their appearance enhances the hotel’s image
• Identifying training needs and bringing them to the attention of the Hotel Director
• Providing prompt, courteous and efficient service to all guests
• Assisting with guest queries and complaints
• Being knowledgeable of hotel information and local services, including operating hours, promotions, events, attractions and any information to respond to guest queries
• Performing check-ins and check-outs in a friendly and efficient manner
• Respecting guest privacy at all times
• Demonstrating a complete understanding of the hotel's policies, procedures and service standards

Requirements:

• Self- motivated and responsible attitude
• Excellent communication skills
• Good working knowledge of MS Office applications
• Knowledge of Brilliant Hotel Software will be considered an asset
• Excellent command of English and any other European language
• Previous experience within the Front Office Department
• Leadership skills and the ability to motivate other
• The ability to work under pressure within a fast-paced environment