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Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in
growing their business and increasing customer satisfaction, through best in
class approach for both sales and support services, through various channels
and technologies. Optima’s medium size ensures better focus and customized
solutions towards delivering high quality services and results.
Our journey started with an enthusiastic and experienced team and
shortly Optima proved to be a reliable and high quality provider for large
multinational companies in various industries like telecom, financial services
and utilities. As recognition of our high quality services, Contact Center
Magazine awarded Optima with the Best Medium Contact Center
Awards at the Romanian Contact Center Awards Gala in 2013, 2014, 2016 and 2017.
Optima Solutions Services is part of Next Capital Group which operates
mainly in the financial sector with total assets under management in excess of
EUR 500 Million. Optima employs over 400 people in
its offices in Bucharest, Iasi and Brasov!