Cash Application Specialist with English

Description:

• Acts as a process expert for all the operational issues (problems with bank files, system issue, escalated process matters, audit request) in order to ensure all payments received are allocated against the correct invoices or on the customers’ accounts; inputs and allocates all received payments according to the customers’ remittance advice
• Processes assigned Self Billing documents, keeps track of differences and liaises with other departments in order to have them resolved within SLAs 
• Organises teams resources to cover daily volumes on Self Billing documents
• Reconciles the unallocated payments in the system
• Runs the day book report (daily cash reports/month end reports)
• Solves all queries from the internal/external customers according to policies in place
• Analyses and performs the necessary reversals
• Monitors and corrects potential system errors
• Adjusts credit/debit notes on the customers’ accounts (performs the requested monthly w/o)
• Ensures the allocations are done according to work procedures (identifies payments left unallocated or errors from previous day, any procedure errors are logged and addressed on the spot and in QC feedback sessions)
• Contacts the customers/the bank by telephone/e-mail in order to obtain additional information regarding the payment received
• Makes sure all records are accurate (makes sure transactional file is filled in correctly, Smartree done in time, feedback offered towards team members that are not in line with the requests)
• Reaches the targets and respects the deadlines set by the Team Leader (identifies low performances and comes up with a plan for correcting the issues)
• Assists team members whenever they need advice/help in solving client enquiries
• Trains new team members
• Offers technical support for Process Assistants/Analysts (offers support on all processes and regions handled within the team)
• Reinforces communication between the Team Leader and the Process Assistants/Analysts
• Ensures fluency of activity in the absence of the Team Leader
• Provides support to the Team Leader and offers advice on process related issues
• Provides assistance to the Team Leader for process improvements
• Manages the technical process related to his/her line of activity
• Monitors the implementation of both existing and new company procedures

Requirements:

• Knowledge on payment allocation process would be an advantage
• Excellent problem solving and analytical skills
• Good organizational skills and business understanding
• Advanced systems training, advanced MS Office, database management
• Previous experience in process improvement
• Very good interpersonal savy skills