Process Specialist with German

Responsibilities:

·         Responsible for the Credit & Collection activities

·         Maintains regular contact with the customers via the communication means available (telephone, e-mail, fax, mail) to fulfill all work related tasks 

·         Works with a minimum of supervision on collection of overdue accounts

·         Makes adjustments, handles queries and resolves problems within company guidelines and policy

·         Evaluates the accounts in order to establish the value of the credit limit

·         Able to deal with most routine risk assessment decisions (identity validation, credit limit review) for the assigned customers 

·         Analyses and manages the situation of the assigned accounts (new and existing) within the established deadlines and contacts the customers for information/documents needed for collecting payments or releasing orders

·         Updates the customer accounts with correct information and obtains the customer’s confirmation whenever necessary

·         Updates the customer accounts after every customer interaction

·         Solves customer account related problems received via the communication means available (telephone, e-mail, fax, mail) or directs them to the relevant departments

·         Takes details and/or processes the assigned credit cards transactions

·         Identifies and/or solves credit card payment issues

·         Takes details and actions for processing the refunds by credit cards or cheques

·         Identifies and prevents fraud attempts

Requirements:

·          

·         Very good language skills both written and spoken German

·         English as a second language is nice to have

·         Good practical knowledge of MS Office tools

·         Capacity to work under pressure

·         Ability to handle confidential information

·         Good analytical and reporting skills

·         Customer oriented mindset and good interpersonal skill