ServiceNow Consultant

We are seeking a skilled ServiceNow Consultant to join our dynamic team. In this role, you will collaborate closely with key project stakeholders to capture and translate business and user requirements into actionable solutions. Additionally, you will work hand-in-hand with our Platform Support Team to ensure seamless development, testing, and delivery of requirements, aligning with project specifications and organizational goals. If you thrive in a fast-paced environment and possess a knack for problem-solving, we invite you to apply and become an integral part of our team.

Your tasks:

·         Represent the project stakeholders throughout planning, development, and release processes

·         Manage the relationship with project stakeholders to identify, model, and document business, process, and data requirements

·         Work with the Platform Support Team to develop release estimates

·         Assist the Platform Support Team in understanding business and test requirements

·         Translate the technical complexities to project stakeholders, ensuring understanding of design decisions

·         Develop and modify ServiceNow Workflows, UI Components etc.

·         Perform system and integration testing with sample and live data Monitor Health usage and overall compliance of the application

·         Manage and resolve 3^rd level incidents against ServiceNow applications

·         Perform routine maintenance to include performance monitoring and error identification/ remediation

·         Manage Update Set creation and migration

·         Schedule and verify instance clones

·         Lead ServiceNow releases upgrade planning and execution

·         Manage Instance Security, User/Group Access/Access Control Lists

Your skills:

·         At least 5 years of IT support and service delivery experience

·         Strong skills in the use of Service Management tools

·         Ability to manage professional relationships and build consensus among competing stakeholders

Recommended trainings:

·         ServiceNow Foundations eLearning Course (six self-paced, online modules)

·         ServiceNow System Administration

·         ServiceNow Advanced System Administration

·         Knowledge of ITIL framework required

·         ITIL V3 certification strongly preferred

The ideal candidate will be willing to travel internationally when necessary, collaborate globally with support teams, show a willingness to learn, and have a positive and flexible attitude.