Expert IT Service Catalog Management

Your Tasks:

·         Manage the creation and maintenance of a catalog of services

·         Ensure that the service catalog is complete and current. Work with service owners to ensure consistency and accuracy of the service catalog entries.

·         Complete regular reviews of the catalog with stakeholders to ensure relevance to business needs and requirements

·         Manage the service catalog management processes

·         Provide guidance and support for service owners and service component owners

·         Advise and support on financial service planning, budgeting, costing, accounting and charging using recognized accounting practices and standards

·         Develop financial plans, forecasts and reports for IT Services. Monitor and manage expenditure and examine areas where budgets and expenditure exceed agreed tolerances

·         With regards on IT Service analyze actual expenditure, examine variances, and advise on options in the use of available budget

Your Challenges:

·         IT Service Catalog has various interfaces to other processes in the IT organization that need to be served and coordinated, e.g. IT Project Portfolio Management, IT

·         Service Management, EAM, Asset Management, etc. 

·         Need for coordination alignment with other departments such as TAX or Service Controlling 

·         Intercultural communication within IT and also with customers (Leoni internally)

·         Service owner and service component owner need to be managed, coordinated and coached 

Your Profile:

·         Successfully completed studies in business administration, business informatics or comparable qualification

·         3-5 years of professional experience in service management, cost management or controlling in an IT environment

·         Competence in the design of processes

·         Very good English and MS Office skills

·         High social and intercultural competence