Customer Service Specialist with Italian

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer ouremployees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

Customer Service Specialist with Italian

Responsibilities:

• Managing customer relations for own customer portfolio;
• Order acceptance and processing in the ERP system;
• Checking and ensuring the availability of goods;
• Order tracking until delivery;
• Managing information flow between internal and external customers;
• Quotation process and follow-up;
• Active management of customer queries;
• Issuing of credit notes for bonus payments and provisions;
• Managing customer queries and claims related to products or processes;
• Preparation of order documents and coordination of triangular shipments;
• Generating various master data requests and ensuring information accuracy;
• Other sales supporting activities.

Qualifications:

• Bachelor in Economics or similar;
• Experience in similar position / BPO industry;
• Excellent English and Italian language skills;
• Proficient knowledge of MS Office programs (Outlook, Word, Excel etc.);
• Experience in working with SAP and/or CRM tools represent an advantage;
• Independent and responsible way of working;
• Good communication skills and team spirit;
• Innovative mindset;
• Fact-driven and strong analytical skills;
• High ambition and customer orientation in the B2B area.

If you like to make a difference and if you would like to be a part of a growing, successful company, then this is the moment to join Freudenberg and become part of a great team!