Collection Quality Specialist with French

Job Description

The Collection Quality Specialist will join a large finance team and be integrated into the day-to-day operations of the company. The role will report into the internal O2C tower lead and participate in Process Audit and Quality activities for the Collection team.

Responsibilites

-        Perform the day-to-day shared services collections function within the defined process standards

-        Escalation management & performance reporting

-        Proficiency in AR reporting including debtors aging, unapplied cash etc.

-        Achieve daily, weekly and monthly targets as assigned by management and prioritizing the collection of debt within the AR ledger

-        Communicate with customers via verbal and email communication

-        Resolve open cases with haste to enable timely reporting

-        Perform internal investigation to support customer resolution of identified issues

-        Use experience to support team leads in decision making process surrounding aged collections from debtors

-        Responsible for recording and performing internal investigation to support customer resolution of identified issues

-        Liaise with internal teams to understand if accounts should suspended / reactivated

-        Calculate overdue interest in dunning letters, based on customer type

-        Prepare and pass non collectable debtors to litigation / third party team

-        Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy

-        Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required

-        Resolve disputes by working with internal teams and/or the customer to verify information

-        Assist in ad-hoc projects relating to the company

-        Perform all other duties as assigned or required

-        Continuously look for ways to create a more efficient process

Qualifications

-        Fluent French and English is essential

-        3+ years' experience in collections / customer contact experience & call quality audit

-        Experience working with a large, global finance team or BPO firm is an advantage

-        Strong relationship management skills and ability to influence decision-making among senior stakeholders within a matrixed environment

-        Strong financial acumen and analytical thinking

-        Strong working knowledge of SAP S4 accounts receivable capabilities

-        Highly motivated and detail-oriented with an ability to take ownership and multi-task

-        Proven success in collaborating with external clients as partners

-        Excellent communication skills with the ability to challenge & collaborate

-        Demonstrated ability to work effectively both independently and as a part of a team

-        Excellent Google suite & MS Office skills

What do we offer?

-        Competitive salary remuneration

-        Attractive non-financial benefits package

-        Bonus for language skills

-        Bonus for performance

-        Private medical insurance

-        Lunch tickets

-        Transport bonus

-        Full-time and indefinite employment contract

-        Professional and continuous training

-        Building a career within a multinational team.