Collection Quality Specialist with French

Job Description

The Collection Quality Specialist will join a large finance team and be integrated into the day-to-day operations of the company. The role will report into the internal O2C tower lead and participate in Process Audit and Quality activities for the Collection team.

Responsibilites

• Perform the day-to-day shared services collections function within the defined process standards
• Escalation management & performance reporting
• Proficiency in AR reporting including debtors aging, unapplied cash etc.
• Achieve daily, weekly and monthly targets as assigned by management and prioritizing the collection of debt within the AR ledger
• Communicate with customers via verbal and email communication
• Resolve open cases with haste to enable timely reporting
• Perform internal investigation to support customer resolution of identified issues
• Use experience to support team leads in decision making process surrounding aged collections from debtors
• Responsible for recording and performing internal investigation to support customer resolution of identified issues
• Liaise with internal teams to understand if accounts should suspended / reactivated
• Calculate overdue interest in dunning letters, based on customer type
• Prepare and pass non collectable debtors to litigation / third party team
• Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy
• Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required
• Resolve disputes by working with internal teams and/or the customer to verify information
• Assist in ad-hoc projects relating to the company
•  Perform all other duties as assigned or required
• Continuously look for ways to create a more efficient process

Qualifications

• Fluent French and English is essential
• 3+ years' experience in collections / customer contact experience & call quality audit
• Experience working with a large, global finance team or BPO firm is an advantage
• Strong relationship management skills and ability to influence decision-making among senior stakeholders within a matrixed environment
• Strong financial acumen and analytical thinking
• Strong working knowledge of SAP S4 accounts receivable capabilities
• Highly motivated and detail-oriented with an ability to take ownership and multi-task
• Proven success in collaborating with external clients as partners
• Excellent communication skills with the ability to challenge & collaborate
• Demonstrated ability to work effectively both independently and as a part of a team
• Excellent Google suite & MS Office skills