Mobile menu

Collection Quality Specialist with French

Poziții disponibile: O poziție
Servicii & BPO
EXL Service

Job Description

The Collection Quality Specialist will join a large finance team and be integrated into the day-to-day operations of the company. The role will report into the internal O2C tower lead and participate in Process Audit and Quality activities for the Collection team.


  • Perform the day-to-day shared services collections function within the defined process standards
  • Escalation management & performance reporting
  • Proficiency in AR reporting including debtors aging, unapplied cash etc.
  • Achieve daily, weekly and monthly targets as assigned by management and prioritizing the collection of debt within the AR ledger
  • Communicate with customers via verbal and email communication
  • Resolve open cases with haste to enable timely reporting
  • Perform internal investigation to support customer resolution of identified issues
  • Use experience to support team leads in decision making process surrounding aged collections from debtors
  • Responsible for recording and performing internal investigation to support customer resolution of identified issues
  • Liaise with internal teams to understand if accounts should suspended / reactivated
  • Calculate overdue interest in dunning letters, based on customer type
  • Prepare and pass non collectable debtors to litigation / third party team
  • Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy
  • Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required
  • Resolve disputes by working with internal teams and/or the customer to verify information
  • Assist in ad-hoc projects relating to the company
  •  Perform all other duties as assigned or required
  • Continuously look for ways to create a more efficient process


  • Fluent French and English is essential
  • 3+ years' experience in collections / customer contact experience & call quality audit
  • Experience working with a large, global finance team or BPO firm is an advantage
  • Strong relationship management skills and ability to influence decision-making among senior stakeholders within a matrixed environment
  • Strong financial acumen and analytical thinking
  • Strong working knowledge of SAP S4 accounts receivable capabilities
  • Highly motivated and detail-oriented with an ability to take ownership and multi-task
  • Proven success in collaborating with external clients as partners
  • Excellent communication skills with the ability to challenge & collaborate
  • Demonstrated ability to work effectively both independently and as a part of a team
  • Excellent Google suite & MS Office skills

Collection Quality Specialist with French
EXL Service
  • Cluj-Napoca

Alte evenimente