Repair Coordinator

Are you eager to take your career to the next level? If yes, we encourage your application for the Repair Coordinator role! 

In this position you will coordinate the activities of the Cluj Repair team (Repair Order Administrators and Repair technicians), their daily activities effectively, to improve customer satisfaction by ensuring a faster and professional handling of Emerson products that are returned to the factory for the purpose of guarantee, examination, repair, modification.

You will have to ensure the repair orders are accurately registered, released and managed within repair department, while working with a wide range of customer teams in order to provide support to customers and the business in general related to repair activities.

By joining us as Repair Coordinator in Cluj-Napoca, this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities!

In This Role, Your Responsibilities Will Be:

• Coordination and planning of team activities, staff and resources to improve capacity, efficiency and effectiveness
• Monitoring and controlling of the department based on fixed (or yet to be drawn) quality and performance indicators
• Presenting repair-related topics to internal or external customers, auditors, or during trainings, etc.
• Acting as the first level of escalation for Cluj repair Orders
• Making sure that Cluj Repair Service Centers are fully functional in terms of tooling, equipment, procedures, trainings, and safety requirements
• Evaluating customer request and perform the Repair order scheduling in balance with the agreed lead time, and team workload
• Ensuring that the documents received from customer are correct and complete in coordination with the cleaning company and the customer
• Proper registration and handling of repair orders in Oracle Depot Repair and RMA database
• First point of contact for Sales and Service representatives in EPM country organizations and Customer support teams in regarding order scheduling, delays and updates
• Reviewing all lead time improvement requests received from the customer contact teams and escalate when necessary

Who You Are:

You provide timely and helpful information to individuals across the organization. You take personal responsibility for decisions, actions, and failures. 

You build and deliver solutions that meet customer expectations and you show consistency between words and action.

For This Role, You Will Need:

• University degree
• Minimum of 1 year of successful supervision experience with significant exposure to manufacturing or customer service processes.
• Proficient in English language (verbal and written)
• PC skills: MS Office, Oracle

Preferred Qualifications that Set You Apart:

• 1+ year experience in an order entry/ customer contact position preferred or similar;

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. 

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. 

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.