Customer Service Representative at Gilau

If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! 

Based in Gilău, Cluj county, you will be primarily responsible to handle and follow up the customers, sales orders and purchase orders, in order to maintain the best possible support for our customers. The position will act as the interface between the customer and factories.

Are you eager to take your career to the next level? If yes, we encourage your application for the Customer Service Representative with French!

In This Role, Your Responsibilities Will Be:

• Prepare and process the customer orders daily and provide support by phone and email
• Make the necessary checks of project details (End User, End Destination, type of industry, other parties involved in the transaction), by screening in the specific tool (Amber Road) to make sure all Trade Compliance rules are respected
• Communicate with customers the standard lead time, standard price list when required
• Work closely with internal departments (French Sales Team, quotations, logistics, production) to clarify additional information when needed
• Connect with internal related departments regarding sales orders, shipping and other issues related to sales order processing

Who You Are:

You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.

For This Role, You Will Need:

• University degree
• Proficiency in French language (verbal and written)
• Proficiency in English language (verbal and written)
• Good PC skills: MS Office Package (especially Excel, Outlook)

Preferred Qualifications that Set You Apart

• Previous experience in a similar position
• Knowledge of MRP systems

Our Offer to You 

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.