Critical Incident Manager

For Cluj Office, we are looking for reliable, dynamic and talented Critical Incident Manager who can take part in our client's most successful and innovative projects.

 WHAT WILL YOU DO? 

You will be responsible for the operating tasks of one or more applications:

• Monitor and maintain the operation of the applications and work together with the maintenance responsible;
• Make sure that standard processes, e.g. Incident-, Problem-, Change-, and Configuration Management for  applications are set up properly and running properly;
• Work together with the 2nd and 3rd Level support;
• Support functional departments in case there are issues with the application;
• Availability Management: Ensure the availability of the application using appropriate measures (e.g. through monitoring and analysis of events, incidents, problems);
• Change Management: Approves, controls, and evaluates the changes to the application;
• Service Asset & Configuration Management: Updates the configuration data of the applications/systems (ex. Connect IT CMDB);
• Knowledge Management: Maintains the relevant knowledge bases for the operation of the applications/systems (e.g. Resolve IT, Operations Manual, WiKi);
• Event Management: Manages and evaluates events relevant to the application/system (ex. Threshold monitoring);
• Incident Management: Controls the incident processing and error correction in the scope of the agreed upon service levels for the application/system;
• Request Fulfilment: Handle defined service requests for the application/system (ex. Reports for Business Department);
• Problem Management: Controls the proactive and reactive investigation of problems in the application/system and long term problem solutions.

To be successful in this role, you will ideally have: 

• 2 years + experience of managing operations;
• Strong people management skills;
• Advanced English and German language knowledge;
• Strong analytical, and design skills;
• Very good communication skills and ability to work in team;
• Willingness to travel;
• Proven success in contributing to a team-oriented environment.

WHAT MAKES THE DIFFERENCE 

• Proven ability to work creatively and analytically in a problem-solving environment;
• A high level of understanding of technical support processes;
• Ability to solve challenging operational problems and experience of process optimization;
• Desire to work in an information systems environment.

• Work in one of the world's largest IT consulting companies, in an international environment as well a young and dynamic team 
• Innovative projects for prestigious clients 
• Exposure to the latest technologies 
• Career development through focus on technical and soft-skill training and personal growth 
• Generous benefits package (including private medical care, lunch vouchers, sports passes, flexible work time