Trainer– On-site, Iași

Job description

In this dynamic role, you'll be the trainer of our new and enthusiastic team. This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.

We’re on the lookout for a Trainer (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Trainer on our team, you will:

• Conduct evaluations and coaching sessions weekly, focusing on communication misses 
• Monitor and track agent performance in KPIs linked to and driven by communication skills on a weekly and monthly basis to measure improvement and identify further coaching needs 
• Conduct training needs analysis and prepare monthly refresher training on critical communication pieces 
• Design and develop training materials and curricula 
• Do other related duties assigned as needed 
• Do minimum 1 refresher training per month on critical communication pieces 

Your qualifications

Concentrix + Webhelp is a great match if you:

• Are proficient or bilingual in English
• Have at least 1 year experience in a similar position (BPO preferred)
• Are open-minded and eager to learn new things

It will be a plus if you have:

• BPO experience in Fintech

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.