Service Delivery Coordinator with English

Are you ready for a change in your professional career? Why don’t you come & meet us?
We are looking for a skilled, proactive and self-motivated individual to come and join us!

Job description:

• Act as a customer and internal point of contact for assigned contracts
  
• Be responsible for the effective co-ordination of external / internal queries / escalations
  
• Ensure feedback from the client is sent to the management team to drive the improvement of services
  
• Support of asset management database to agreed data quality levels
  
• Carry out quality checks to ensure quality standards are maintained
  
• Track the performance against SLAs and KPIs
  
• Act as a centre of reference for Client' systems
  
• Responsible for coordinating end to end MACD - Move Add Change Delete
  
• Liaise between customer and Client' Supply Chain and logistics teams
  
• Maintain a Process and Procedure manual
  
• Plan Service Improvement, including Root Cause Analysis
  
• Coordinate and gather Financial data for monthly billing reconciliation
  
• Contribute to the P&L performance through cost control and innovation
  
• Have general knowledge of Client' structural workings and what we sell
  
• Provide necessary support for contract change management
  
• Adhere to agreed processes
  
• Maintain customer relationships
  
• Participate in team meetings and general inputs in day to day improvements
  
• The management of emails, phone calls to be done professionally and timely
  
• Maintain standards when using Hub sites
  

Ideal candidate:

•  Excellent communication skills
  
•  Excellent organizational skills
  
•  Problem solving skills
  
•  Project Management training (basic)
  
•  Good knowledge of Microsoft Office products
  
•  Proven track record in thе delivery of high quality customer service
  
•  Fluent in English