CUSTOMER SERVICE CONSULTANT with ENGLISH

Ideal Candidate :

• Customer oriented and courteous customer consultation
• Benefit: Experience in customer service
•  very good ENGLISH  skills (oral and written)
• Good MS-Office knowledge
• Positive and trusting personality
• Problem solving ability and open communication skills
• Friendly and confident manner 

Job description 

• Answer the customer orders via telephone, email and fax
• Up selling on the phone in case of order by phone
• Processing of all tickets in the customer service-ticket system
• Coordination of all internal jobs with customer problems (logistics, goods management, IT, etc.) to the satisfaction of customers
• Derive measures from monthly reports concerning customer service
 • Recording of customer feedback and suggestions for improvement and derivation of measures