CUSTOMER SERVICE CONSULTANT with GERMAN

Ideal Candidate :

•  Customer oriented and courteous customer consultation

• Benefit: Experience in customer service

• very good German  skills (oral and written)

• Good MS-Office knowledge

• Positive and trusting personality

• Problem solving ability and open communication skills

• Friendly and confident manner 

Job description 

• Direct customer service of all orders and inquiries from customers

• Answer the customer orders via telephone, email and fax

• Up selling on the phone in case of order by phone

• Processing of all tickets in the customer service-ticket system

• Coordination of all internal jobs with customer problems (logistics, goods management, IT, etc.) to the satisfaction of customers

• Recording of customer feedback and suggestions for improvement and derivation of measures

• Derive measures from monthly reports concerning customer service