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Customer Support Consultant

Poziții disponibile: 3 poziții
775
0
FULL-TIME
IT & Software
Sibiu
Stefanini

Role

We are looking for a User Support Consultant who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service. The candidate must have excellent communication, customer and interpersonal skills.

Take a look at your responsibilities:

  • Providing support to clients (via email and phone) regarding the most used software applications;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting application related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.
 Your path to success requires: 
  • English- advanced level;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.)
  • A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner;
   Working hours:
  • 24/7 schedule (rotational shifts)
Benefits of joining Stefanini!

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with    competitive compensation and benefit packages:

  • Attractive salary package;
  • International and friendly team of professionals, open to share their knowledge and best practice with you;
  • Soft skills and technical training for current and emerging products and technologies;
  • A big selection of tea, coffee and fruit day;
  • Teambuildings and external activities;
  • Corporate parties;
  • Free English classes;
  • Career development: opportunity to grow within the team;
  • Special referral bonuses for recommending your friends;
  • Private Medical subscription;

 What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this   opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the   hiring  manager.
In case you will need further information, just send us a message at jobsmd@stefanini.com and we’ll be happy to assist! 

Customer Support Consultant
Stefanini

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