Customer Support Consultant

Role

We are looking for a User Support Consultant who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service. The candidate must have excellent communication, customer and interpersonal skills.

Take a look at your responsibilities:

• Providing support to clients (via email and phone) regarding the most used software applications;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting application related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

• English- advanced level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills etc.)
• A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner;

• 24/7 schedule (rotational shifts)

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with    competitive compensation and benefit packages:

• Attractive salary package;
• International and friendly team of professionals, open to share their knowledge and best practice with you;
• Soft skills and technical training for current and emerging products and technologies;
• A big selection of tea, coffee and fruit day;
• Teambuildings and external activities;
• Corporate parties;
• Free English classes;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;

 What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this   opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the   hiring  manager.
In case you will need further information, just send us a message at jobsmd@stefanini.com and we’ll be happy to assist!