HR Service Analyst

We are looking for HR Services Analyst to join our growing Europe Shared Services Center located in Oradea, Romania. The Service center provides a multi-language capability to our internal customers. You will provide HR Administration Services and support to our employees. This role demands both a high level of accuracy and systems ability, but also the ability to communicate effectively in written and verbally.

 Responsibilities

·  Work on and support key employee life cycle processes such as new hires, data management, organization changes and leavers.

·  HR data entry/update in a timely manner.

·  Generate and administer documents based on given frameworks and participation guidelines.

·  Take ownership of customer/employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.

·  Maintain and regularly audit all electronic personnel files.

·  Participation in the continuous improvement of HR processes.

·  Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat.

·  Prepare any type of reports (Gemba, etc)

·  Be part of a team that actively seeks customer feedback to improve levels of service.

·  Other duties as assigned

Knowledge/Skills/Competencies:

·  2 years of work experience in HR / similar role preferred;

·  Experience with SAP HR system preferred;

·  Experience with Employee Central/ Success Factor system

·  Fluent in English is must, Spanish is an advantage;

·  Knowledge of HR processes, regulations and policies is an advantage;

·  Payroll knowledge is an advantage

·  Detail-oriented with excellent communication, organizational and analytical skills;

·  Organized person, motivated and disciplined;

·  Strong oral and written communication skills;

·  Solid knowledge of MS Office/ Excel;

·  Ability to handle confidential information;

·  Customer service focus;

·  Bachelor’s degree or equivalent work experience.