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Operations & Client Relations Executive

Poziții disponibile: 10 poziții
142
0
FULL-TIME
Servicii & BPO
Cluj-Napoca
XTENSOS

You're looking to start your career and use your German skills?


We are looking for 10 new colleagues to join our team in Cluj-Napoca. This is an entry level job for German & English speakers - suitable for students and fresh graduates as well, who are passionate about travelling and customer service.


What you will be doing:


  • Preparation of tours: generating bookings and requesting services to our suppliers
  • Checking itineraries (feasibility & conformity with clients’ publication)
  • Booking and planning all services according to the itinerary
  • Administration of group bookings: handling amendments and cancellations, sending rooming lists
  • Dealing with additional client requests
  • Distributing all necessary information to all partners so that tours run smoothly from start to finish
  • Negotiating and renegotiating rates with suppliers such as hotels, tour guides, coach companies
  • Issuing the correct documentation (i.e. vouchers, travel documents) on time
  • Invoicing of clients and processing supplier invoices
  • Providing emergency assistance to customers
  • Placing and negotiating groups with hotels as required
  • Support actions linked to margin protection/enhancement, and cost of sale reduction
  • Liaising with clients in sales support and itinerary development, where necessary


Requirements:


  • English & German Proficiency
  • IT literate, tech-savvy
  • Great communication skills
  • Can-do, problem solving mindset
  • Positive attitude
  • Eager to learn

dit job description


Operations & Client Relations Executive
XTENSOS
  • Cluj-Napoca

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