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Back Office Agent with English - Brasov

Poziții disponibile: 10 poziții
225
0
FULL-TIME
Servicii & BPO
Cluj-Napoca
SYKES

Want to work into a dynamic environment? Do you have a professional attitude? If yes, then you may be the right fit for our team!

This role requires professional and courteous service to Private Customers. The ability to anticipate customer needs and implement solid service solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives.

DESIRED SKILLS

• High School Diploma and an advanced level of English (min. B2).
• A college degree or 2 years of technical work experience preferred.
• More than 1 year of experience in technical support or in a high volume, fast paced customer service or call center environment.
• Baseline technical skills required to be furthered trained to meet client specific requirements.

RESPONSIBILITIES

• Providing support via live chat concerning service, products, equipment and report problem areas.
• Triage, troubleshoot and resolve known service issues and address routine customer questions.
• Examine complex problems to assist customers with appropriate solutions.
• Answer inquiries by researching, locating, and providing information.
• Analyze and diagnose problems.
• Courteous and able to demonstrate sensitivity to customer needs.

BENEFITS

• Fixed salary;
• Performance-based bonuses;
• Meal tickets;
• Private medical package;
• A multicultural and fun environment filled with challenges, growth opportunities and team activities.

Back Office Agent with English - Brasov
SYKES
  • Brașov

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