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Customer Care with English - Night-Shift Brasov

Poziții disponibile: O poziție
Servicii & BPO

Ideal Candidate

> Advanced level of English C1;
> PC literate and basic know-how about the Microsoft Office tools;
> Proven excellent communication skills;
> Previous experience in technical support or in a high volume, fast paced customer service or call centre environment (constitutes an advantage);
> Technically minded – good know-how and understanding of telecommunication consumer products;
> Logical approach – able to deduce and diagnose issues based on minimal input;
> Must demonstrate strong soft skills and maintain a professional approach under any difficult situation;
> Must be able to work under pressure and have a flexible approach;
> Cultural sensitivity – possess and assimilate cultural differences and adapt to different cultural demands;
> High School Diploma or Bachelor’s Degree.

Job Description

> Provides phone support by answering inbound customer requests or inquiries concerning services, products, equipment and billing;
> Research, locate and provide accurate information with a solution-oriented mindset;
> Triage, troubleshoot and resolve known service issues and address routine customer questions;
> Examine and research complex problems and assist customers with appropriate solutions based on existing procedures;
> Provide inbound/ outbound calls based on request / process requirements;
> Perform upselling / cross-selling activities as per the Client need;
> Track a large number of client interactions and needs without compromising the quality of service;
> Demonstrate sensitivity towards customer needs;
> Report in due time to all relevant internal parties (TL, TM, SME, QA, Trainer, Manager on Duty) - any roadblocks / technical issues in delivering the service at the highest standards;
> Continuously look for areas of improvement and communicate trends in customer calls to leadership as applicable;
> Adapt to different cultural values and pursue improving cultural-specific interpersonal skills;Mentor, guide and proactively transfer knowledge, while promoting only the best practices, to less experienced CSR staff.
> Availability for a 24/7 in 8.5 hour rotated shifts

We offer:

  • Professional technical training (paid)
  • Fixed salary, bonuses based on performance and medical benefits
  • Exposure to a multicultural and multilingual environment (from Romania we offer support in 20+ languages on a global level)
  • Real possibilities of career development
  • A modern, dynamic and friendly working environment

Company Description 

SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.

Customer Care with English - Night-Shift Brasov
  • Brașov

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