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Customer Care with English - Night-Shift Brasov

Poziții disponibile: 10 poziții
916
0
FULL-TIME
Servicii & BPO
Cluj-Napoca
SYKES

Ideal Candidate

> Advanced level of English C1;
> PC literate and basic know-how about the Microsoft Office tools;
> Proven excellent communication skills;
> Previous experience in technical support or in a high volume, fast paced customer service or call center environment (constitutes an advantage);
> Technically minded – good know-how and understanding of telecommunication consumer products;
> Logical approach – able to deduce and diagnose issues based on minimal input;
> Must demonstrate strong soft skills and maintain a professional approach under any difficult situation;
> Must be able to work under pressure and have a flexible approach;
> Cultural sensitivity – possess and assimilate cultural differences and adapt to different cultural demands;
> High School Diploma or Bachelor’s Degree.

Job Description

> Provides phone support by answering inbound customer requests or inquiries concerning services, products, equipment and billing;
> Research, locate and provide accurate information with a solution-oriented mindset;
> Triage, troubleshoot and resolve known service issues and address routine customer questions;
> Examine and research complex problems and assist customers with appropriate solutions based on existing procedures;
> Perform upselling / cross-selling activities as per the Client need;
> Track a large number of client interactions and needs without compromising the quality of service;
> Demonstrate sensitivity towards customer needs;
> Report in due time to all relevant internal parties (TL, TM, SME, QA, Trainer, Manager on Duty) - any roadblocks / technical issues in delivering the service at the highest standards;
> Continuously look for areas of improvement and communicate trends in customer calls to leadership as applicable;
> Adapt to different cultural values and pursue improving cultural-specific interpersonal skills; Mentor, guide and proactively transfer knowledge, while promoting only the best practices, to less experienced CSR staff.


We offer

  • Professional technical training (paid)
  • Fixed salary, bonuses based on performance and medical benefits
  • Exposure to a multicultural and multilingual environment (from Romania we offer support in 20+ languages on a global level)
  • Real possibilities of career development
  • A modern, dynamic and friendly working environment


Customer Care with English - Night-Shift Brasov
SYKES
  • Brașov

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