Mock-Up & Specials Coordinator

We are looking for a Mock-Up & Specials Coordinator to join the Operations team in Cluj-Napoca!

What You Will Be Doing:

Duties and responsibilities – specials partners products

• You will be the point of contact for requests on products from Steelcase partners that are not included in the standard catalogues
• You will clarify the needs (style number, quantities, options, lead-times) of the customer in collaboration with the dealer or Sales
• You will coordinate with internal Steelcase departments in identifying the best solutions and alternatives that would meet the clients’ criteria
• You will create a new EMEA style number using the specific tool (“CESAR”)
• You will maintain a close communication with internal partners (peers, procurement, product development, marketing) to find appropriate solutions
• You will prepare the formal quote in SAP (product description and pricing) and related documents to aid the sales team and dealers
• Following up the codification until the product is ready for being entered in an order

Duties and responsibilities mock-up coordinator:

• You will act as main contact for Sales and dealers on Mock-up and customized products topics
• You will analyses and qualify the mock-ups together with Sales and understand the context: customer, business potential, timeline, key success factors
• You will conduct feedback reviews with Sales after mock-ups and assess performance
• You will be responsible for centralizing all requests for support on strategic Mock-ups coming from Sales
• You will enter orders coming in from Sales, Dealers and Internal Business Partners for Mock-ups and First of Series
• You will build the order overview for each Mock Up and initiates Alignment Calls with internal Business Partners
• You will be responsible of ensuring that the appropriate operational steps are taken to enable efficient and accurate order treatment, project support and you will maintain a close communication with internal partners (peers, plants, logistics, IT, R&D, etc.) in order to find the best solutions
• You'll support peers in the intermediate steps of the process (spec check, order check, order follow-up, organize deliveries & pre-fitting with SWS) and make sure that the mock-up is delivered complete, on-time and defect-free to the customer
• You will be responsible of maintaining the Spark group up-to-date and publish news on a weekly basis (mock-up pictures, blogs etc.)
• You will document performance and publish weekly metrics (win rate, process performance) and keep internal documentation up-to-date (follow up list, visual management, meeting minutes, weekly reports)
• You will review and analyzes together with management the dashboard indicators and reporting data to assess progress, comment trends, isolate issues and propose further solutions
• With a Lean mindset, actively participates in the continuous improvement process

Your Future Team:

Our Mock-Up & Specials Team supports the Steelcase sales and dealers across EMEA, contributes to win rate, position products out of catalogue, creates value by fast response time and Mock-up deliveries on time, complete and perfect quality.

Who You Are:

• You have strong communication skills and ability to build a strong network within the company
• Ability to effectively provide timely support to Sales via availability and flexibility
• Project Management – Establishes priorities and deadlines, obtains necessary resources, and oversees implementation;
• Customer oriented mindset and strong interest for Sales process
• You have good interpersonal skills both with internal and external customers
• Teamwork (team spirit), managing time and workload effectively.
• Abilities to work transversally
• Ability to keep tight deadlines, work under pressure and to handle multiple tasks simultaneously and independently
• Strong aptitude and willingness to learn new technology tools and products
• Strong analytical capabilities
• Knowledge of lean principles

Qualifications:

• Bachelor’s degree
• 3-5 years’ experience in the Customer Service Area/Project Management, Quotation Specialist, Product specialist or similar
• English and French as language skills are mandatory
• Working experience within or with an international team would be a plus
• SAP Knowledge, Outlook 365, Steelcase Product Portfolio and P-Con would represent a plus

Benefits

At Steelcase, we care about our employees and we want to recognize their effort through a significant package of benefits which includes fixed and flexible benefits (18.590 RON gross per employee/year).

Flexible benefits budget that can be spent on any of the following options:

• Reimbursement of your outside country vacation up to 4.500 RON/year and vacation vouchers for Internal tourism
• Trainings and accreditation in accordance with your job description
• Reimbursement for public transportation or fuel
• Work from Home financial support (160 RON/month)
• Meal tickets
• Private pension
• Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June
• Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.)
• Sports discounts for gyms, spa & relax, sport equipment and articles... and others.

Fixed benefits:

• 25-30 days of annual leave (depending on your seniority)
• Healthcare Subscription at Regina Maria: Expert Complete package
• Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON
• Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON/year
• Financial support for special life events
• Work anniversary and birthday kits
• Learning & Development opportunities via Udemy, EdX, internal trainings etc.
• Office perks: fruits & goodies in the office & well-being initiatives
• A hybrid model of work and flexible program.

Why People Choose to Work with Us:  

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. 

Who We Are:

Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more.

We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly-traded company with fiscal year 2021 revenue of $2.6 billion.

What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.  

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.  

If you’re interested in Steelcase, but this isn’t the right time or role, join our [Talent Community HERE] to be updated on future openings in your area(s) of expertise.