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Customer Service Specialist

Poziții disponibile: 2 poziții
129
0
FULL-TIME
Producție & Cercetare
Cluj-Napoca
SFC Energy Power

What is the purpose of your job?

As a Customer Service Specialist, you are the link between the customer and the SFC internal organization.

Each interaction the customers have with our business can lead to building up their loyalty to the company’s brand. Thus, as a Customer Service Specialist, you are a brand ambassador of our corporate identity.

You'll work in an international environment, together with colleagues from Romania and the Netherlands, in close collaboration with the Outside Sales Department, and you’ll make sure to keep our customers satisfied by supporting the on-time delivery of high-tech products.

The main purpose of the job is to assist clients through each step of the sales process (both transactions and post-transactions) and to help them resolve any concerns or questions they may have, while processing, tracking, and shipping orders efficiently.

 

In your role, you will:

  • Serve as the company's first point of contact with customers regarding order processing and other customer requests;
  • Validate, process, and monitor all sales orders: enter all customer communications into the SAP/CRM system, including delays and accelerations, forecasts, and delivery times;
  • Assume overall accountability for deliveries, order progress, warranty claims, complaints, and repair requests;
  • Monitor the RMA planning and inform the customers about the progress of returns deliveries.
  • Prepare open quotes and follow up on them;
  • Manage change requests both internal and externally.


What should your background look like?

  • At least 3 years of experience in a similar position (Sales/Customer Service support);
  • Bachelor’s degree (technical background is a plus);
  • ERP experience, preferably SAP;
  • Microsoft Office (Teams, Excel, Outlook, Word, PowerPoint);
  • CRM system, preferably SalesForce;
  • English - reading, writing and speaking at an advanced level (C1); German helpful, not a must;
  • Strong communication, interpersonal and client relationship management skills;
  • Accuracy, research skills and attention to detail;
  • Good active listening;
  • Ability to anticipate and solve problems.

Why should you join us?

It’s an exciting time to be a part of SFC. Show us how much energy you’re holding and feel empowered to be your best. Help us shape the future of the power supply, coil & linear drive industry. SFC Energy is a fast-growing company, part of SFC Energy AG, a German listed company (F3C), which is strongly driven by technological innovation. Here you will find exciting areas to work in, challenging tasks and a fantastic team.

 

For more power: our benefits

  • apart from a competitive salary you will have access to a substantial benefits package that includes: Meal tickets (20 RON), Private health insurance (Allianz Țiriac), Transport compensation, Bonuses for special occasions/events, Bookster subscription and more;
  • the fulfillment of contributing directly to build a larger and better organization and put your fingerprint on the corporate culture of our company;
  • joining an open culture, where our core values – alignment, reliability, responsibility – have a meaning;
  • we encourage and support the autonomy of working and ownership;
  • a stimulating workflow with complex and diverse tasks;
  • technical and personal training opportunities, be it internal or external, based on your Performance & Growth assignments;
  • flexible working hours;
  • hybrid working options where the home office schedule is decided together with the team leader.

Apply now!

Do you think you got what it takes? Don’t hesitate and send an e-mail to Human Resources: hr.cluj@sfc.comWe are looking forward to your application! 

Attention

By applying to this job, we are deemed to have your default consent to the processing of personal data by SFC Energy Power, pursuant to Regulation (EU) 2016/679.

Customer Service Specialist
SFC Energy Power
  • Cluj-Napoca

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