At SEOmonitor, we're looking for a new Customer Success | Agency Account Manager to join our team.

About the job

If you enjoy providing clients with a wonderful experience, then being part of our Customer Success team sounds like the right opportunity for you.

This is a client-facing hands-on role, in a more relaxed B2B environment, where you proactively engage your portfolio of SEO agencies and also serve as the bridge between SEO professionals and the different teams in our company, from Product Development to Sales, or from Design to Marketing.Who you are

Who you are

• A great team player that embodies these 3 main virtues: humbleness, drive and people smarts (this is what we mean).
• Curious and resilient, always trying to find solutions and to figure out how and why things work the way they do.
• Responsible, when looking for the data behind your opinions, so you can better leverage them, with accountability.
• Open and genuine, when both receiving and giving feedback.
• Not bullsh*tting; no buzzwords, “fluff” or corporate lingo.

What you need for this role

You're mid-way through your career path, with experience in customer-facing positions (preferably account management) and knowledge of digital marketing (SEO is ideal).

You’d have to enjoy working with B2B clients, not just have experience and “a proven track record” for it.

You are tech-savvy and can leverage technology to understand and solve problems – so experience in a SaaS environment is a bonus.

You thrive in a dynamic environment, where you continuously learn, and you understand that all knowledge is “knowledge… for now”.

As most of our clients are native English-speakers, you’d need your English skills to be on a par with theirs, both in writing and speaking. We don’t have a preference for British or American English though. :)

What you will do

It’s all based on articulate, efficient communication, towards the customers and within the team(s).

The service is mostly offered via live chat or email, but we’re not camera-shy, so you’d also hold video training sessions for our clients.

You’re responsible for your portfolio – from sign-up to churn (and help prevent that) – and for their reported issues – from the initial contact until the resolution. That doesn’t mean you have to fix everything yourself. Rather, you enable your critical thinking. Once you learn the product, the solutions or workarounds will come easy; when they don’t, you have the full support of our other teams, like the Engineering or DevOps ones.

More importantly, by understanding the customer needs first hand, you’re contributing to product research. So by being curious and prioritizing their needs well, you help build the platform further, together with the Product Development team.

By being a part of the SEOmonitor Customer Success team, you will be… SEOmonitor.

What you won't do

Not only do we not apply the following, but we're upfront against:

Perks:

We're a remote-first company, so you can work from anywhere you want to. But we do have an office here, where you will always find a few of us.

Workstation & co. 

You get a MacBook, noise-cancelling headphones, and the accessories you need.

Synchronous 8-hour work-day & 1h company-wide lunch slot. No overtime. 

We start the day with a quick team check-in where we set the priorities for the day. We take a company-wide break between 13.00-14.00 (EST). We end the day with a quick check-out where we reflect on the day and say “Goodbye”. Then we shut down our workstations.

No overtime.

We don't expect you to do overtime or work on weekends. We expect you to do your best work within the 8 daily allocated hours.

30 paid leave days per year.

• 21 days as standard
• 4-5 days for the company-wide winter holiday
• 4 long weekends in August (Fridays off)
• 1 day off for your birthday.

We care about you taking that time off. We don’t expect you to be available. We won’t message or call you on your vacation.

Medical subscription for you and your family.

You get a full private medical subscription* for you and your most significant one. And your kids.
*for Romanian employees only, for now.

An employee handbook.

So you know how we do things around here.

Fun as well.

No in-person parties for now, but we make sure we have fun even when apart. Weekly non-work-related company-wide call, where you have a drink and banter with colleagues from any other team, in smaller Zoom rooms.

And expect bottles of wine and goodies to be delivered to your house every now and then.

Apply for the job

If this sounds like you and you want to join the team as our new Customer Success Specialist, we would love to meet you!

Apply here!