Infrastructure Support Engineer with French/English

Experience and/or knowledge with at least 3 of the following 13 roles/technologies:

• Microsoft Exchange 2010, 2016
• Windows Server (all versions) 
• Microsoft Hyper-V 
• Microsoft Active Directory (DNS,DHCP,GPO included) 
• Microsoft Office 365
• Citrix 
• Netscaler 
• RSA 
• VMWare (vSphere, ESXi, DRS, HA)
• Email filtering (Mimecast, Symantec Cloud, Websense Triton, SEG)
• Powershell scripting
• AV solutions (McAfee, Symantec, Trend Micro, Sophos)
• MDM Technologies (Mobile Iron, AirWatch, BES)

Technical Background: at least Service Desk Level 1 experience

Behavioural Skills

• Basic network skills;
• Must have very good customer facing skills and be well presented;
• Must have an assertive, confident, positive and a professional manner;
• Strong attention to detail in logging support calls, updating call details and managing call closure;
• Excellent verbal and written English communication skills, with a confident telephone manner;
• Strong multi-tasking abilities;
• Able to work in a busy, fast-paced and demanding enterprise environment;
• Flexible and adaptable to the business demands.

Job description

• Offers Infrastructure Support for the customers managed by the DCS Critical team;
• Ensures the daily maintenance of the clients' infrastructure;
• Analyzes the tickets generated by the SCC monitoring systems as well as the escalated ones from the Service Desk;
• Keeps all assigned tickets up to date;
• Accurately documents each ticket related to the actions taken and the next steps to follow;
• Takes ownership and responsibility of all tickets assigned to him;
• Helps in delivering and implementing new projects to customers, according to assigned requirements and tasks; 
• Creates and maintains up-to-date work procedures and instructions; 
• Works closely with colleagues and other departments to deliver successful services at the highest standards;
• Works in accordance with existing SCC standards, procedures and processes, in addition to the internal policies;
• Plans, raises, presents and implements changes for the customers in support;
• Reviews incidents and problems over a limited period of time and proposes long-term solutions.

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans. 

Monthly benefits package: 

• Fixed benefits:
• Private medical allowance
• Work from home allowance
• Transportation allowance
• Easter/Christmas bonus
• Free Bookster corporate library subscription 

• Flexible benefits:


• Meal tickets
• Vacation & cultural vouchers
• Retail vouchers (eMAG, IKEA) 

Company description

Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.
What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.
Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.
Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).