Service Desk Analyst with English

Ideal candidate

SKILLS, KNOWLEDGE AND EXPERIENCE:

• Excellent understanding of English – spoken and written;
• Confidence in speaking to users directly;
• Troubleshooting experience in a support environment;
• Ability to work under pressure;
• Basic networking skills required;
• Basic Audio Visual knowledge preferred;
• Strong experience working in a service desk or incident management environment preferred.

Job description

ROLE AND RESPONSIBILITIES:

• Act as initial point of contact for all end-user support requirements; 
• Act as first line support for any users experiencing issues with room bookings;
• Provide video and audio 1st line support services;
• Incident logging and tracking;
• Attempt to resolve as many incidents as possible at first point of contact offering advice and guidance;
• Provide day-to-day Video Conference session support, including programming call and call monitoring, assist in testing links to authorised external companies, monitor usage and availability of equipment in rooms;
• Record all incidents and Video conference requests within the SCC service desk tool;
• Monitor mailbox in accordance with OLA’s and SLA’s.

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

• Fixed benefits:
• Private medical subscription
• Work from home allowance
• Transportation allowance
• Easter/Christmas bonus
• Free Bookster corporate library subscription

• Flexible benefits:
• Meal tickets
• Vacation & cultural vouchers
• Retail vouchers (eMAG, IKEA)

Company description

Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).

We are SCC – great things happen when we work together!