Junior Customer Quality Engineer - Fixed-term contract

Job Requirements:

·       University Degree (technical represents an advantage)

·       Exposure in quality department represents an advantage

·       Knowledgeable in Joysonquin products & production processes

·       English is mandatory

·       Good command of MS Office tools;

·       Problem solving skills/tools (8D report , 5 Why, Ishikawa , Pareto, etc.) represents an advantage;

·       Core tools (FMEA, PPAP, APQP, SPC,MSA) represents an advantage;

·       Quality standards (IATF 16949, VDA 6.3) represents an advantage;

·       Time management skills (organization, prioritization, planning)

·       Good communication and presentation skills;

·       Analytical, result-oriented person with good stress management skills

Responsibilities:

·       Verifies on a daily basis  quality complaints arrived via customer portals,  e-mail or fax;

·       Informs all relevant departments about new complaints;

·       Initiates immediate containment action plans in case of customer complaints inside the company or at the customer location;    

·       Assures proper failure analysis and establishes corrective actions together with the 8D team;

·        Follows up the actions for completion, validation, closure and submit the 8D information to the customer;

·        Attends meetings with customers in case of non-conforming parts and makes customer   visits if necessary;

·       Maintains contact with OEMs and tier 1 in order to collaborate effectively with them and represents the company interests;

·       Elaborates and presents quality indicators (weekly, monthly) of the complaint investigation process for Middle and Senior Management, as appropriate;

·       Communicates the complaint investigation findings to the appropriate responsible and escalates Senior Management on critical issues as needed;

·       Documents and records complaint investigations in accordance with the company requirements;

·       Participates or offers support to the internal and external audits as needed;

·       Analyzes customer trend data, monitors warranty costs and payment approval.