Maximizes cash flow by minimizing bad debt by ensuring invoices are paid in full and in accordance with the agreed payment terms
Provides timely updates of process KPI’s
Analyses and manages the situation of the assigned accounts (new and existing) within the established deadlines and contacts the customers for information/documents needed for collecting payments or releasing orders
Communicate effectively with the Sales Teams on risk and payment issues, to ensure a team approach is applied to resolving problems
Able to negotiate at a senior level, with customers and account managers
Contacts the customers in order to obtain the necessary information requested for the risk assessment decision
Undertakes complex reconciliations, and compiles documentation for legal action
Identifies and prevents fraud attempts, compiles reports to monitor trends, sends regular updates and identify fraud patterns
Facilitates communication between 3rd parties and senior management regarding given situation on accounts
Performs process quality checks in line with internal and external audit
Acts as Deputy Team Leader for process related issues
Makes sure all records are accurate
Reaches targets and deadlines given by the Team Leader
Assists team members whenever they need advice/help in solving client enquiries
Monitors potential system problems
Offers technical support for Process Assistants
Provides support to Team Leaders and offer advice on process related issues
Addresses escalated queries from the Process Assistants
Assists Team Leaders in process improvements initiatives in line with CeX requirements
Manages the technical process related to his/ her line of activity
Monitor the implementation of both existing and new company procedures
Addresses all internal and external customers according to policies in place
Customer oriented mindset and good interpersonal skills
Professional approach to work
Requirements:
Very good language skills both written and spoken English
Good practical knowledge of MS Office tools
As400./JDE knowledge is a plus
Good understanding of credit and collection processes
Capacity to work under pressure
Ability to handle confidential information
Good analytical and reporting skills
Customer oriented mindset
Professional approach to work
Strong motivation
Excellent communication and negotiation skills
Good interpersonal skills and ability to work in a team