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Credit & Collection Specialist with Englsih

Poziții disponibile: 2 poziții
2187
2
FULL-TIME
Servicii & BPO
Cluj-Napoca
Viking Romania

Job Description:

  • Maximizes cash flow by minimizing bad debt by ensuring invoices are paid in full and in accordance with the agreed payment terms
  • Provides timely updates of process KPI’s
  • Analyses and manages the situation of the assigned accounts (new and existing) within the established deadlines and contacts the customers for information/documents needed for collecting payments or releasing orders
  • Communicate effectively with the Sales Teams on risk and payment issues, to ensure a team approach is applied to resolving problems
  • Able to negotiate at a senior level, with customers and account managers
  • Contacts the customers in order to obtain the necessary information requested for the risk assessment decision
  • Undertakes complex reconciliations, and compiles documentation for legal action
  • Identifies and prevents fraud attempts, compiles reports to monitor trends, sends regular updates and identify fraud patterns
  • Facilitates communication between 3rd parties and senior management regarding given situation on accounts
  • Performs process quality checks in line with internal and external audit
  • Acts as Deputy Team Leader for process related issues
  • Makes sure all records are accurate
  • Reaches targets and deadlines given by the Team Leader
  • Assists team members whenever they need advice/help in solving client enquiries
  • Monitors potential system problems
  • Offers technical support for Process Assistants
  • Provides support to Team Leaders and offer advice on process related issues
  • Addresses escalated queries from the Process Assistants
  • Assists Team Leaders in process improvements initiatives in line with CeX requirements
  • Manages the technical process related to his/ her line of activity
  • Monitor the implementation of both existing and new company procedures
  • Addresses all internal and external customers according to policies in place
  • Customer oriented mindset and good interpersonal skills
  • Professional approach to work
Requirements:

  • Very good language skills both written and spoken English
  • Good practical knowledge of MS Office tools
  • As400./JDE knowledge is a plus
  • Good understanding of credit and collection processes
  • Capacity to work under pressure
  • Ability to handle confidential information
  • Good analytical and reporting skills
  • Customer oriented mindset
  • Professional approach to work
  • Strong motivation
  • Excellent communication and negotiation skills
  • Good interpersonal skills and ability to work in a team

Credit & Collection Specialist with Englsih
Viking Romania
  • Cluj-Napoca

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