Process Specialist DMS

Responsabilities:

·         Customer master data management tasks: sets up new Customer accounts and maintains all Customer Data attributes on the existing ones

·         Price management tasks: sets up, maintains, and retires customer specific pricing as required

·         Extracts standard system reports when required by Sales associates or by other Departments

·         Prioritizes all activities to meet established service level agreements (SLA) and team measures (KPI)

·         Works with various internal customers (eg. Sales/Finance/Web Team) in a collaborative manner to effectively and efficiently support the commercial teams

·         Liaises with Sales associates/other stakeholders when further clarification of job to be done is required to ensure the task is completed accurately and effectively

·         Acts as an SME for all the operational issues (problems customer data, system issue, escalated process matters, audit request)

·         Offers technical support for the team’s Process Analysts(on all processes and regions handled within the team)

·         Reaches deadlines in line with SLAs

·         Addresses escalated queries

·         Trains the new team members if needed

·         Provides support to the Team Manager and offers advice on process related issues and on process improvements

·         Monitors the implementation of both existing and new company procedures. If needed drafts new procedures or updates existing ones

Requirements:

·         Good language skills both written and spoken in English and German

·         Experience with ERP (eg.AS400/SAP) and CRM (eg. Salesforce/SAP C4C) tools

·         Capacity to work under pressure and to meet deadlines

·         Flexible mindset

·         Good analytical skills and attention to details

·         Good problem solving skills

·         Good practical knowledge of Excel

·         Good interpersonal skills and ability to coordinate

·         Good communication skills