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Supply Customer Service Specialist

Poziții disponibile: O poziție
57
0
FULL-TIME
Alimentară
Câmpia Turzii
La Lorraine SRL

The Professional we are looking for should have:

University Graduate, preferably economic profile 

Minimum 2 years of previous experience in supply chain and/or customer service ideally in FMCG industry, but not mandatory. Previous POS deliveries experience is an advantage

Advanced knowledge of MS office – Excel, Word, Power Point, previous experience with SAP or any other ERP system are mandatory 

Fluency in English 

To fit the role, we look for someone analytical, with process oriented thinking and problem-solving skills, excellent communication skills with internal and external stakeholders and, most important, passionate about customer service and customer satisfaction.

Job description

Direct reporting to Supply & Customer Operations Manager The main role is to ensure a sustainable and reliable customer service according to ‘operational excellence’ best practices by implementing effective processes and procedures which have them focus on customer satisfaction. The purpose is to take overall responsibility over the following processes within the organization:- customer operations – managing the order-to-cash flow, from order to invoice, including complaint handling and EDI; Main KPIs responsibilities: Overall service level / Overall customer satisfaction.

About us

LLBG is an international company with 4,300 employees and more than 60 different nationalities, operating from 12 productions plants and many more sales offices all over the world. Together, we serve more than 30 countries with our bakery products. 

Purposeful mission

Every day we get up to bake a better world together. We build wide access to more natural, tastier & fresher bakery products, contributing to a well-balanced daily nutrition and consumer delight.

We do it sustainably while growing people to their full potential.

Our aspirational dream

To grow, across generations, a sustainably entrepreneurial company, with a soul and passion for quality and innovation, doing well for all its stakeholders and our planet, thus becoming a bigger, but above all, a better company.

Supply Customer Service Specialist
La Lorraine SRL
  • Câmpia Turzii

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