Mobile menu
Profile

Customer Support - Level 1 - with French Language

Poziții disponibile: O poziție
138
1
FULL-TIME
IT & Software
Cluj-Napoca
Luminess Romania Branch SRL

TECHNICAL IT SUPPORT – Level 1 – with French language

 REQUIREMENTS

Sourcing of 2 Ticketing Technicians – A very good level of speaking, writing, and reading in French is required

• Experience on L1 (Level 1) activities (ticket classification / procedure application / estimation of the capacity to process and transfer to L2 / L3 according to urgency and/complexity).

·       Work schedule (09:00 - 17:30; 10:30 – 19:00)

General task:

To assist customers (internal / external) via ticketing system, to respond to requests and to L1 tickets (rapid and low-tech response) and to forward the requests.

 

MAIN ACTIVITIES (the list is not exhaustive)

• to respond to simple incidents using monitoring resources and to ensure the follow-up of small maintenance operations;

• to run scripts in Linux or Windows according to procedures;

• Ensure customer support via phone calls (level 1 customer assistance: problem description and support according to FAQ);

• to update procedures and additional documentation;

• to classify customer and internal IT requests according to existing procedures

• to respond to tickets and level 1 IT requests (fast and non-technical response) by following existing procedures.

Performance indicators

• Internal / external customer satisfaction.

• Compliance with job requirements (GTIs, etc.) and productivity

 

PROFILE AND SKILLS 

High school diploma or high school + special technical course.

 

Required Skills

1. Technical skills:

• General knowledge of IT tools (Windows, office automation, etc.);

• Windows and / or Linux OS;

• Use of a ticketing tool

2. Personal skills:

• Ability to analyze and synthesize

 • Ability to work in a team

• Adaptability

• Listening and communication skills

• Autonomy on simple documented tasks

• Ability to work with a remote team

 TRAINING AND ONBOARDING

·        Will be provided specific trainings for internal tools

 

Customer Support - Level 1 - with French Language
Luminess Romania Branch SRL
  • Târgu Mureș
  • Cluj-Napoca

Alte evenimente