Customer Support Engineer

The HMS Networks Group, which employs more than 750 people in 16 countries, is a fast-growing and internationally leading provider in the field of industrial communication solutions. With these solutions, we make complicated things simple by letting our products make machines able to talk, thus creating real value from data for our customers. It is not only through our solutions at the customer's site that we ensure greater sustainability. Sustainability has been part of our self-image for many years. That is the reason why our global goal is to be "CO2 net positive" in 2025.

We are looking for passionate self-driven developers to join our Technical Support Team as

Customer Support Engineer (f/m/d)

at our location in Sibiu (Romania)

Key Responsibilities:

• As the main pillar of our support, you are the central contact person for all product-specific questions from our user community.
• You are also the first point of contact for the 2nd level support teams to coordinate user communication.
• You provide initial remote technical support for incidents and service requests, assess their priority and provide timely solutions/updates.
• You track service requests and troubleshoot & resolve issues during installation/implementation and live operations.
• You document known solutions for internal and public documentation.
• You proactively resolve secondary issues discovered during the investigation of a reported case and ensure case tickets are logged appropriately.

Your Qualifications

• You are creative and self-dependent when it comes to troubleshooting and problem solving.
• You have basic IT software and hardware knowledge and are interested in in the field of industrial automation.
• Thanks to your high customer orientation, good service is always at the center of your attention.
• You have excellent communication skills in German and/or English.
• You will fit in well with us if you are a good team player and have a permanent desire for improving.
  

HMS as your new employer

• Growth and security: You can expect a modern company that has grown profitably by an average of 20% annually over the last 20 years and continues to grow. We offer you a long-term secure job and a permanent employment contract in the future market of industrial communication and industry .
• Together at eye level: Our corporate culture is shaped by our Swedish parent company, we maintain an open atmosphere, cooperative partnership and flat hierarchies. We value new ideas and make decisions together and quickly as a team.
• Heart-Mind-Soul: With joy and passion, a sense of purpose in our work and innovative ideas, we lay the foundation for long-term and sustainable success - for us and our customers.
• Work-life balance: You get the opportunity for flexible working hours, home office/ mobile office, sports and fitness programs and preventive medical check-ups with us.
• Development perspectives: Due to our growth, we offer you the opportunity to develop personally and professionally in our international environment (talent pool, management trainee program, specialist career path, further training).
• Sustainability: For us, "Climate/CO2 net positive 2025" is not just a slogan; behind it are real measures to make our customers and ourselves more sustainable.
• Numerous other benefits: job bike leasing, fitness offers, company and team events, employee share program, free fruit and drinks, ergonomic & air-conditioned workplaces, working life account, 24/7 accident insurance and much more.

If you fit within this profile, we encourage you to apply here directly or send us you CV at: jobs@webfactory-i4.de ; irina.dodea@hms-networks.com