Mobile menu

Consumables Support Representative with German

Poziții disponibile: O poziție
Servicii & BPO
HCL Technologies


To be a a key member of a team responsible for managing the budget for bundled consumables. Actively monitoring customer usage using reporting tools and ensuring a continuous focus on materials productivity. Act as a centre of competence and handle sales and service consumable escalations as well as management reporting.

Major responsibilities:

  • Placing phone orders from end users (exceptions only)
  • Validating customer account details & entitlements and communicating these to our customers
  • Ensure business targets on Consumables cost are achieved
  • Chasing orders
  • Organise part collections from customers
  • Liaise on daily basis with Xerox country representatives and partners (WSC, Concessionaires / Logistics / Consumables Manager)
  • Monitoring account usage
  • Monitoring internet trading (work with brand protection team)
  • Ensuring consistent and accurate application of processes

Other responsibilities and desired attributes:

  • Ensure customer satisfaction by a positive “can do” attitude
  • Development of knowledge in Process and Quality
  • Proactive review of processes to identify improvements
  • Contribute to more efficient work processes and maintain the documentation
  • Ensure quality standards are maintained by carrying out regular quality checks
  • Participate in team meetings and general inputs in day to day improvements
  • Timely and effective communication

Background, Experience And Qualifications:

  • Good level of both German and English skills
  • A-Level Education / Leaving Certificate or equivalent
  • Strong Customer skills
  • Skilled at providing professional support via telephone and e-mail
  • Ability to work under pressure and deliver results
  • Strong problem solving skills
  • Must thrive in an extremely fast paced and a constantly changing environment, where attention to detail and teamwork is essential
Consumables Support Representative with German
HCL Technologies
  • Iași

Alte evenimente