Consumables Support Representative with German

PURPOSE OF ROLE:  

To be a a key member of a team responsible for managing the budget for bundled consumables. Actively monitoring customer usage using reporting tools and ensuring a continuous focus on materials productivity. Act as a centre of competence and handle sales and service consumable escalations as well as management reporting.

Major responsibilities:

• Placing phone orders from end users (exceptions only)
• Validating customer account details & entitlements and communicating these to our customers
• Ensure business targets on Consumables cost are achieved
• Chasing orders
• Organise part collections from customers
• Liaise on daily basis with Xerox country representatives and partners (WSC, Concessionaires / Logistics / Consumables Manager)
• Monitoring account usage
• Monitoring internet trading (work with brand protection team)
• Ensuring consistent and accurate application of processes

Other responsibilities and desired attributes:

• Ensure customer satisfaction by a positive “can do” attitude
• Development of knowledge in Process and Quality
• Proactive review of processes to identify improvements
• Contribute to more efficient work processes and maintain the documentation
• Ensure quality standards are maintained by carrying out regular quality checks
• Participate in team meetings and general inputs in day to day improvements
• Timely and effective communication

Background, Experience And Qualifications:

• Good level of both German and English skills
• A-Level Education / Leaving Certificate or equivalent
• Strong Customer skills
• Skilled at providing professional support via telephone and e-mail
• Ability to work under pressure and deliver results
• Strong problem solving skills
• Must thrive in an extremely fast paced and a constantly changing environment, where attention to detail and teamwork is essential