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Service Delivery Coordinator with English

Poziții disponibile: O poziție
1788
2
FULL-TIME
Servicii & BPO
Iași
HCL Technologies

Are you ready for a change in your professional career? Why don’t you come & meet us?
We are looking for a skilled, proactive and self-motivated individual to come and join us!


Job description:

  • Act as a customer and internal point of contact for assigned contracts
  • Be responsible for the effective co-ordination of external / internal queries / escalations
  • Ensure feedback from the client is sent to the management team to drive the improvement of services
  • Support of asset management database to agreed data quality levels
  • Carry out quality checks to ensure quality standards are maintained
  • Track the performance against SLAs and KPIs
  • Act as a centre of reference for Client' systems
  • Responsible for coordinating end to end MACD - Move Add Change Delete
  • Liaise between customer and Client' Supply Chain and logistics teams
  • Maintain a Process and Procedure manual
  • Plan Service Improvement, including Root Cause Analysis
  • Coordinate and gather Financial data for monthly billing reconciliation
  • Contribute to the P&L performance through cost control and innovation
  • Have general knowledge of Client' structural workings and what we sell
  • Provide necessary support for contract change management
  • Adhere to agreed processes
  • Maintain customer relationships
  • Participate in team meetings and general inputs in day to day improvements
  • The management of emails, phone calls to be done professionally and timely
  • Maintain standards when using Hub sites

Ideal candidate:

  •  Excellent communication skills
  •  Excellent organizational skills
  •  Problem solving skills
  •  Project Management training (basic)
  •  Good knowledge of Microsoft Office products
  •  Proven track record in thе delivery of high quality customer service
  •  Fluent in English


Service Delivery Coordinator with English
HCL Technologies
  • Iași

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