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Workforce Process Coordinator

Poziții disponibile: 2 poziții
Servicii & BPO
HCL Technologies

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers, and‘Ideapreneurs’ working in 45 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Some of your major responsibilities are:

Analyze the impact of volume on staffing requirement

Maintain schedules and staffing documentation

Analyze staffing plans daily 

Ensure the delivery locations based on volumes

Manage queues in real time

Maintain working relationship with internal stakeholders

Maintain flexibility regarding requests 

Meet the expectations set for the project

Flexibility around working hours

Nice to have:

  • Proven work experience as a quality analyst in any field
  • Experience doing research using multiple sources
  • Familiarity with web publication
  • Excellent writing and editing skills in English
  • Hands-on experience with Excel
  • Ability to meet deadlines
  • BSc in Marketing, English, Journalism or related field would be an advantage 

• Salary above the market
• 25 days of paid annual leave
• Career Progression Opportunities
• Well-rounded Health and Life Insurance Packages

Workforce Process Coordinator
HCL Technologies

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