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Customer Support with German Business Travel

Poziții disponibile: 10 poziții
682
0
FULL-TIME
Servicii & BPO
Cluj-Napoca
EXL Service

Responsibilities:
- Making travel reservations for Rail, Car and Hotels via email, phone and chat;
- Processing travel cancellations and/or refunds;
- Assistance to travelers during unexpected travel difficulties, such as flight delay, bad weather, etc.;
- After-sales support for customers inquiries, such as cancellations, complaints, rebookings, etc.

Benefits:
- Competitive salary remuneration;
- Bonus for German level;
- Bonus for performance;
- Lunch tickets;
- Private medical insurance;
- Free online trainings and various certifications for skill development.

 

Requirements:
- High school or Bachelor degree;
- Previous experience - nice to have, but not mandatory;
- Very good interpersonal and client relationship management skills;
- Very good communication skills;

- Fluency in spoken and written
- German (B2/C1) and English (B2/B1);
- Knowledge of Microsoft Office


What do we offer?

-  Competitive salary remuneration

-  Attractive non-financial benefits package

-  Bonus for German skills

-  Bonus for performance

-  Private medical insurance

-  Lunch tickets

-  Transport bonus

-  Full-time and indefinite employment contract

-  Professional and continuous training

- Building a career within a multinational team.

Customer Support with German Business Travel
EXL Service
  • Cluj-Napoca

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